Bank Teller: Customer-Centric Service & Cross-Sell

Bank of the Philippine Islands; Makati; On-site; PHP 180,000 - 280,000; Full time

Job summary

The Bank of the Philippine Islands is seeking a Customer Service Associate to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's service excellence goals. The CSSA handles core teller tasks and supports branch operations.

Based in Makati, the role emphasizes communication, initiative, and interpersonal skills, with opportunities to engage customers and cross-sell suitable bank products while rotating across Makati branches as needed.

Qualifications

• Bachelor's degree in any field, preferably business-related.
• No work experience required but experience in customer service is an advantage.
• Good communication and interpersonal skills.
• High level of initiative and innovation.
• Able to work with diverse socio-economic classes.
• Preferably residing in Makati.
• Willing to be assigned and rotated to any branch strictly within Makati area.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Skills

Customer service

Communication skills

Interpersonal skills

Initiative

Education

Bachelor's degree

Job description

The Bank of the Philippine Islands is seeking a Customer Service Associate to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's service excellence goals. The CSSA handles core teller tasks and supports branch operations.

Based in Makati, the role emphasizes communication, initiative, and interpersonal skills, with opportunities to engage customers and cross-sell suitable bank products while rotating across Makati branches as needed.