Banking BA & QA Analyst — AI, Knowledge & Chatbots

WeSupport Incorporated; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

WeSupport Incorporated invites a seasoned Business Analyst/QA professional to join our team in the Philippines. You will collate and translate business requirements, design test plans, and ensure quality across AI knowledge management initiatives. You’ll collaborate with stakeholders, document processes, and oversee signoffs while maintaining data privacy standards.

The role emphasizes cross-functional teamwork, rigorous analysis, and delivering high-quality results in a fast-paced environment.

Qualifications

• Bachelor’s degree in business administration, Computer Science, Information Technology, or any related field.
• At least 5+ years of proven experience as a Business Analyst and Quality Assurance Analyst, preferably in banking or financial services.
• Proficiency in business requirements gathering, analysis, documentation, testing and quality assurance tools and software, and MS Office.
• Knowledge of chatbot technologies and Artificial Intelligence.
• Experience with Knowledge Management concepts and practices.
• Excellent analytical skills, strong attention to detail, and problem-solving ability.
• Strong communication and interpersonal skills for cross-functional teamwork.
• Able to work in a fast-paced environment with a focus on high-quality results.
• Certifications in AI, machine learning, data management, or knowledge management are a plus.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Collect, validate, and verify requirements for feasibility within project scope.
• Translate business needs into technical specifications and user stories.
• Develop and maintain project documentation including use cases and functional requirements.
• Facilitate workshops to align goals and deliverables.
• Analyze customer feedback to identify improvements in performance and UX.
• Monitor analytics to ensure continuous improvement of the solution.
• Create and update content for AI knowledge base including documentation and training materials.
• Own requirements traceability matrix and related documentation.

Skills

Requirements gathering

Analysis

Documentation

QA tools

Software

MS Office

Chatbot tech

AI knowledge

Knowledge management

Cross-functional work

Education

Bachelor’s degree in business administration, Computer Science, Information Technology, or related field

Tools

QA tools

MS Office

Job description

WeSupport Incorporated invites a seasoned Business Analyst/QA professional to join our team in the Philippines. You will collate and translate business requirements, design test plans, and ensure quality across AI knowledge management initiatives. You’ll collaborate with stakeholders, document processes, and oversee signoffs while maintaining data privacy standards.

The role emphasizes cross-functional teamwork, rigorous analysis, and delivering high-quality results in a fast-paced environment.