BANK TELLER (ANGELES, PAMPANGA)

Bank of the Philippine Islands (BPI); Apalit; On-site; PHP 201,000 - 257,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Customer Sales and Service Associate to provide competent, caring, fast, and accurate service to clients’ banking needs. The role includes handling teller transactions, cross-selling bank products, and referring clients for queries.

The successful candidate will support branch operations across the area, demonstrate excellent communication, and work well with customers from diverse backgrounds. Training and rotation to branches are expected.

Qualifications

• Bachelor's degree in any field, preferably business-related.
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Responsibilities

• Process over-the-counter transactions including cash and check deposits, withdrawals, encashments, payments, and miscellaneous items.

Skills

Communication skills

Interpersonal skills

Initiative

Customer service experience

Education

Bachelor's degree (any field)

Job description

The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area