BANK TELLER ANGELES PAMPANGA

Bank of the Philippine Islands (BPI); Apalit; On-site; PHP 190,000 - 230,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is hiring a Customer Sales and Service Associate (CSSA) in Pampanga to deliver competent, caring, fast and accurate service to clients’ banking needs, aligning with the bank’s service-excellence objective. You will handle over-the-counter transactions, assist with document processing, verify checks, cross-sell products, and maintain a WOW customer experience.

Bachelor’s degree required; no experience is needed though customer service helps.

Qualifications

• Bachelor's degree in any field, preferably business-related.
• No work experience required but experience in customer service is an advantage.
• Good communication skills and interpersonal skills.
• High level of initiative and innovation.
• Ability to work well with people from various socio-economic classes.
• Willing to be assigned and rotated to any branch within the area.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Skills

Communication

Interpersonal skills

Initiative

Customer service

Teamwork

Education

Bachelor's degree

Job description

Job Description:

The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area