BANK TELLER (ANGELES, PAMPANGA)

Bank of the Philippine Islands (BPI); San Fernando; On-site; PHP 201,000 - 268,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks a Customer Sales and Service Associate (CSSA) to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's objective of service excellence. The position involves processing over-the-counter transactions, assisting with document handling, and cross-selling to clients while maintaining a WOW customer experience.

Candidates should hold a Bachelor's degree, have strong communication skills, initiative, and the

Qualifications

• Bachelor's degree in any field; business-related preferred.
• No work experience required, but customer service experience is an advantage.
• Strong communication and interpersonal skills; initiative and adaptability.

Responsibilities

• Process over-the-counter transactions: cash, deposits, withdrawals, payments, and other transactions.
• Assist UNIPRO with scanning, filing of signature cards and other documents as needed.
• Review check transactions and verify authenticity of notes received.
• Cross-sell to existing clients and refer inquiries to bank products.
• Provide WOW Customer Experience to all transacting clients.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Initiative

Teamwork

Education

Bachelor's degree

Job description

The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area