Baguio Customer Care Specialist iRecruit Engage 2027

Concentrix; Cagayan de Oro; Sur place; PHP 240 000 - 300 000; Plein temps

Résumé du poste

Concentrix in the Philippines (Cagayan de Oro) is hiring for a customer service representative. The role focuses on delivering excellent service, understanding customer needs, and resolving inquiries with empathy and accuracy.

You will greet customers professionally, maintain knowledge of products, and document interactions in our tracking system. The position requires a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to

Qualifications

• High school diploma or equivalent.
• Three to six months of relevant experience preferred.
• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Good computer navigation and PC knowledge.
• Attention to detail and accuracy.
• Ability to multi-task in a fast-paced environment.
• Patient, courteous, and professional in all customer interactions.
• Willingness to rotate shifts as needed.

Responsabilités

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools to resolve issues.
• Listen attentively to customer needs and concerns; demonstrate empathy to build rapport.
• Greet customers in a courteous, friendly, and professional manner using procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work, including account notation as required.
• Track, document and retrieve information in call tracking systems.
• Respond to inquiries by referring to published materials or escalating to senior staff when needed.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer and promote additional products and/or services when appropriate.

Description du poste

Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.#LI-DNI