Cebu J Center Customer Care Specialist iRecruit Engage 2027

Concentrix; Cebu City; Presencial; PHP 96.000 - 165.000; Jornada completa

Descripción de la vacante

Concentrix in Cebu is seeking a Customer Service Associate to handle inbound inquiries and resolve issues while maintaining professional, courteous communication. The role emphasizes achieving KPIs, building rapport with customers, and promoting additional products or services.

You will work in a fast-paced, team-oriented environment with rotating shifts. Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong computer skills, and excellent written and verbal

Formación

• High school diploma preferred with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Detail-oriented with good computer skills.
• Ability to work in a fast-paced, team environment.

Responsabilidades

• Ensure service delivered to our customers meets KPIs.
• Clarify customer requirements and use decision-support tools to provide resolution.
• Listen attentively to customer needs and demonstrate empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work including notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.
• Rotate shifts as needed.

Conocimientos

Customer service

Communication skills

Attention to detail

Multitasking

Team player

Patience

Shift flexibility

Computer literacy

Educación

High school diploma

Herramientas

Call tracking system

Descripción del empleo

Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.#LI-DNI