Taguig Customer Care Specialist iRecruit Engage 2027

Concentrix Corporation; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix in Taguig is seeking a Customer Care Specialist to handle customer inquiries via calls and online channels, delivering service that meets client KPIs and resolving routine problems. You will greet customers professionally, document interactions, and use available tools to provide accurate solutions.

The role requires a high school diploma with 3–6 months relevant experience, strong English, good computer navigation, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma required; 3–6 months relevant experience preferred.
• Strong customer service orientation.
• Excellent written and verbal communication.
• Good computer navigation skills and PC knowledge.
• Ability to multi-task in a fast-paced environment.
• Willingness to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or Internet per client requirements.
• Resolve routine problems regarding client's products or services.
• Clarify customer requirements and provide resolution with empathy.
• Greet customers professionally and document interactions accurately.
• Maintain knowledge of client products and services.
• Assist in activities to improve customer satisfaction and business performance.

Skills

Customer service

Communication

PC Skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Job description

## Taguig Customer Care Specialist iRecruit Engage 2027Apply: PHL Bonifacio Global City Taguig: Full time: Posted Today: End Date: December 31, 2027 (30+ days left to apply): R1776988Job Title:Taguig Customer Care Specialist iRecruit Engage 2027Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.## Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff ## Candidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required \\*Job requirements may vary by country and will not contravene any local laws## Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.## DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.#LI-DNILocation:PHL Fort Bonifacio - Uptown MallLanguage Requirements:Time Type:Full time