BACOLOD - Trust and Safety Moderator (Permanent Onsite)

Keywords Studios Manila; Murcia; On-site; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Non-taxable Allowances

Vacation Leaves

HMO and Life Insurance

Annual Wellness Subsidy

Job summary

Keywords Studios Manila is seeking a Trust & Safety Moderator to build a safe gaming community. You will monitor and filter content, protect players from harassment, and contribute to developing moderation standards on an onsite basis in Bacolod.

Role emphasizes collaboration with internal teams and continuous process improvements. Ideal candidates show strong English communication, high emotional resilience, adaptability, and prior moderation experience is a plus.

Qualifications

• Excellent written and verbal communication in English.
• Mastery in C1-C2 level LANGUAGE proficiency.
• Emotional stability and self-awareness for challenging situations.
• Optimism, resilience and ability to adapt to change.
• Experience as Trust and Safety Moderator is advantageous.

Responsibilities

• Moderate digital content (text, images, video) to identify harmful material.
• Audit interactions and rate severity accurately.
• Report trends from audits to improve processes.
• Collaborate with internal teams and maintain communication channels.
• Participate in feature testing and tool improvements.
• Stay resilient and professional when handling sensitive content.

Skills

Communication

Analytics

Leadership

Business

Job description

This role is open to candidates based in Bacolod City. Candidates are required to report onsite. The office is located at VSB Building, 7th St, Bacolod City, 6100.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence. By diligently monitoring and filtering content, you will ensure they can enjoy their passion without fear of harassment, unwanted content or bullying. Your dedication as a guardian of the gaming community will foster a space that thrives on respect, inclusivity, and the joy of gaming. Join us in building a gaming paradise where players can immerse themselves in a secure and enjoyable experience!

What are we looking for? Our Trust & Safety Moderator has a knack for the following skills:

Communication:

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

Analytics:

• Audit and assess interactions, ensuring they are rated accurately based on their severity level.
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

Leadership:

• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively.
• Accountability and responsibility, taking ownership of assigned tasks and delivering results.
• Agility and willingness to change, embracing new ideas and approaches with a capability to adapt to evolving circumstances.
• Self-motivation, innovative, and analytical, with a keen eye for detail and accuracy, ensuring high-quality outcomes.

Business:

• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices.
• Understand that a moderator role implies potentially being exposed to foul content. Our moderators should be resilient, mature, and professional in order to provide the highest possible quality service. Bearing in mind specific content that might be considered offensive by some, we ensure that the support for your well-being will be provided.

Requirements

You'd be a great fit for this role if you have:

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.
• Mastery in C1-C2 level LANGUAGE proficiency.
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Candidates with relevant experience as a Trust and Safety Moderator will have an advantage

Nice-to-haves:

• Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits for Bacolod employees:

• Non-taxable Allowances
• Vacation Leaves and Sick Leaves
• HMO and Life Insurance
• Annual Wellness Subsidy

Phases of our recruitment journey (some steps may interchange as needed):

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online assessment (Trust and Safety) to better evaluate your moderation and written skills. Our Moderation test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: KWB

Location: APAC, Philippines, Bacolod

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: Onsite