Backup and Recovery Operations Engineer

Chubb; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Chubb is seeking a Backup and Recovery Operations Technician to join a global team. You will manage daily data backup systems, oversee scheduling, offsite replication, archival, and maintenance aligned with policy and regulatory requirements.

You will coordinate with diverse teams, support Rubrik-based infrastructure, and contribute to disaster recovery planning while ensuring system availability and security. Strong technical, analytical, and communication skills are essential.

Qualifications

• Hands-on experience with Backup and Recovery technologies.
• Good understanding of Disaster Recovery at a server/datacenter level.
• Knowledge of networking concepts and technologies.
• Exposure to virtualization environments such as VMware.
• Experience with scripting or automation is a plus.
• Ability to work independently and with global teams.
• Strong problem-solving and debugging skills.
• Experience with Rubrik is a plus.

Responsibilities

• Manage, operate, and oversee Rubrik Backup and Recovery Infrastructure.
• Support modernization of backup and recovery capabilities.
• Troubleshoot backup-recovery issues (performance, incidents).
• Perform tuning, hardware upgrades, and resource optimization.
• Develop and maintain standard operating procedures for backup/recovery.
• Ensure SLA adherence and act as escalation point for backup/recovery issues.
• Collaborate with project management on migrations to new backup solutions.
• Assist in disaster recovery planning and automation scripting.

Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and private property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb Infrastructure is a team of innovators who love technology as much as you do. Together, you will use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you—and the products you deliver—will thrive.

About the Role

As a Backup and Recovery Operations Technician, you will participate as a member of a global team, using your knowledge and experience to help with coordination of overall Backup and recovery Operations. In this role you will be managing daily data backup systems and jobs globally to ensure data protection, availability, and security. This subject matter expert also oversees the planning and implementation of policies and procedures to ensure job scheduling, backup efficiency, capacity management, offsite replication, archival and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Provide day-to-day operational oversight for Chubb’s backup services.

Responsibilities

• Management, operations and oversight of Rubrik Backup and Recovery Infrastructure.
• Assist with Modernization of operational capabilities for backup and recovery solutions.
• Troubleshoot all Backup/Recovery related issues (performance and incident management).
• Perform ongoing performance tuning, hardware upgrades and resource optimization as required.
• Provide preventative maintenance routines to ensure system performance, availability, and security.
• Configure and manage Backup and Recovery tooling including defining and maintaining SLA’s
• Assure operational activities and SLA’s are met. Act as an escalation point for issues related to Backup and Recovery (i.e. for a variety of systems including Windows, Linux, Unix (AIX), Databases (SQLServer, Oracle, DB2, etc.), NAS, File servers, VMWare infrastructure etc.)
• Assist the team in defining standards for Backup and Recovery technologies and best practices.
• Prepare standard operating procedures and documentation for Backup and Recovery environment.
• Produce extensive detailed documentation according to Chubb standards.
• Work with the Project Management office on migration to new backup solution(s).
• Assists in the development of disaster recovery plans.
• Build automation scripts for the infrastructure technologies supported.
• Participate in change and incident management as needed.
• Analyze and troubleshoot Rubrik deployment and operational issues.

Knowledge, Skills and Competencies:

• Hands-on technical experience with enterprise technologies including Backup, Recovery and Disaster Recovery.
• Excellent problem determination and debugging skills
• Document root cause including remediation and detection
• Ability to work independently and on a team with colleagues across the globe
• Excellent written and verbal communication skills
• Self-driven with the ability to manage workload without direct supervision
• Scripting/automation skills are a plus
• Experience working with Virtualization technologies such as VMWare

Qualifications

• Practical hands-on experience with Backup and Recovery technologies.
• Good understanding of Disaster Recovery at a server and datacenter level.
• Good understanding of networking and network technologies and concepts
• Rubrik experience is a plus
• Demonstrates knowledge of a broad range of technology towers i.e.: Backup and Recovery, Virtualization, Storage, Intel, Networking, Data Center Migration and Disaster Recovery.
• Good analytical skills and a methodical mindset