Back-Office Processing & Admin Specialist

Zig Zag Offshoring; Philippines; Remote; PHP 290,000 - 424,000; Full time

Job summary

ZigZag is seeking an Administration Processing Officer to join our team in the Philippines. You will deliver administrative and back-office support to the Intake and Customer Service teams with a focus on accuracy and efficiency.

Responsibilities include high-volume processing, following SOPs, managing internal communications, and maintaining records across multiple systems. The role requires independent work and meeting quality standards.

Qualifications

• Experience in high-volume administration or processing.
• Excellent attention to detail and accuracy.
• Strong written English and communication skills.
• Confident using multiple systems and learning new platforms.
• Ability to work independently and follow detailed SOPs.

Responsibilities

• High-volume back-office administration and processing
• Follow SOPs and complete multi-stage tasks accurately
• Manage email and internal communications — no phone support required
• Maintain accurate records and process information across multiple systems
• Work independently while meeting deadlines and quality standards

Skills

Attention to detail

Written English

Independent work

Multi-system proficiency

Tools

HubSpot

Zanda/Halaxy

Google Suite

Dialpad

Slack

Zoom

Job description

ZigZag is seeking an Administration Processing Officer to join our team in the Philippines. You will deliver administrative and back-office support to the Intake and Customer Service teams with a focus on accuracy and efficiency.

Responsibilities include high-volume processing, following SOPs, managing internal communications, and maintaining records across multiple systems. The role requires independent work and meeting quality standards.