B2C Process & Quality Control Manager

Aboitiz Power Corporation (Power); Dumaguete; On-site; PHP 1,000,000 - 1,600,000; Full time

Job summary

AboitizPower is seeking a B2C Process & Quality Manager in Cebu to lead process improvement, data governance, and quality control across the Bill-To-Cash group. You will align corporate support and governance and collaborate with AP DU teams to drive reliable operations.

You will manage data analytics, develop health indicators, and coordinate with IT for system enhancements. The role demands strong leadership and a track record in billing, collections, and project oversight.

Qualifications

• At least 5 years experience in billing and collection.
• At least 1 year experience in project management.
• At least 3 years experience in leadership in a managerial position.
• Bachelor degree in any 4 year business, engineering, Finance or IT related course.

Responsibilities

• Process Improvement Management: Implement improvements for Bill-To-Cash/CSU processes and coordinate with IT for system enhancements.
• Business Technology Optimization: Optimize Bill-To-Cash applications and understand system integration with other apps.
• Data Analysis: Develop data criteria, health indicators, and governance to support decision making across CSUs.
• SME Development and Planning: Develop SMEs, oversee engagement in new B2C processes and projects, and plan training.
• Project Management: Manage projects effectively and ensure timely delivery.
• Managing a Team: Ensure SLAs are met, supervise documentation, and drive regulatory compliance.
• Risk Management: Implement and monitor operational risk controls for the department.
• Admin: Align department goals with organizational objectives and coordinate with stakeholders.

Skills

Billing & collections

Project management

Leadership

Education

Bachelor's degree in business/engineering/finance/IT

Job description

B2C Process & Quality Manager

Location: Cebu

Job Level: Manager

Business Unit: Bill-To-Cash Distribution Finance Group

Power your future with AboitizPower.

As B2C Process & Quality Manager you will effectively manage the Process , System Application (Functional) , Data and Quality Control of the Bill To Cash group across all the business units under AP DU. You will take charge of corporate support, knowledge and governance centers and contribute directly to transforming energy for a better world. You will work closely with teams across AP DU to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities Will Be:

Process Improvement Management

• Implement Improvements for the Bill-To-Cash/RMD DU Processand Operations
• Implement Improvements for the AP DU Bill-To-Cash(CSU) Process and Operations
• Explore and apply simplifications of existing processes whileensuring compliance to regulations
• Coordinate with IT to implement technology that best servesthe requirement of the process.
• Works with IT and DU RMD and other teams for system &process improvements and continuous standardization.
• Leads creation of Processes that are applicable to all DUswhenever possible.

Business Technology Optimization

• Discovers ways to optimize use of RMD DU and CSU Bill-To-Cash Applications by utilizing new functionalities of the system.
• Develops better understanding of Bill-To-Cash systemintegration with other apps that pushes or pulls data andprocess flows.

Data Analysis

• Develops Data Criteria and Parameters for Bill-To-Cashoperations and other CSUs to improve Bill-to-Cash and appendmanagement decision making in coordination / support fromITSG
• Develops predictive analytics to provide health check leadingindicators for B2C operations to anticipate potential problems.
• Manages analysis of Data in such a manner that it accuratelyrepresents Business Processes , enable measurement ofCompliance to Regulations and Business rules to assist the APDU Bill-To-Cash Head in Decision making
• Make recommendations based on Data Analyzed that will helpthe Management make sound decisions and strategies.

SME Development and Planning

• Ensures competency development of the SMEs within the teamas well as the DU B2C Operating Units for B2C Processes andSystems
• Oversee engagement and participation of the team in New B2CProcesses, Systems and other Projects
• Implements training strategy and methods in conjunction withSME development and Planning
• Develops a succession plan for the SMEs

Project Management

• Knows how to handle a project successfully

Managing a Team

• Ensures that the team delivers timely support to Projects and Functional Support needed by B2C and other CSUs
• Ensures that the team is performing within committed SLAs by following through Reports and Quality of Work by checking of Documentations done for engagements and ensuring that they are Regulatory compliant
• Ensures Proper Planning, Fit and Implementation of the Development Plan of the B2C Business Process Supervisor
• Oversees the development of the B2C Process and Quality Control team and make sure that there is balance with the mix of talent within the group.

Risk Management

• Manages the risks associated with the department's business operation through effective implementation of the operational risk management plan.

Admin

• Ensure department goals and development plans are aligned with the organization's objectives and attained in the best means possible.
• Monitor and evaluate performance and development of department team members' knowledge and skills.
• Collaborates and coordinates with internal and external stakeholders on processes, systems and recommends plans and programs.
• Prepare, recommend and monitor department’s requirements on materials, equipment and manpower.

To Succeed in this Role, we need someone who has:

• At least 5 years experience in billing and collection
• At least 1 year experience in project management
• At least 3 years experience in leadersip in Managerial position
• Bachelor degree in any 4 year business, engineering, Finance or IT related course.

Our Culture & Commitment to You: Powering Your Future

• Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
• Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
• Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
• Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
• Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Together, let’s power your future.