B2C Process And Quality Control Manager

AboitizPower; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AboitizPower in Cebu is seeking a B2C Process & Quality Manager to oversee the Process, System Application, Data and Quality Control of the Bill To Cash group across AP DU. You will support corporate services, knowledge governance, and drive continuous improvements in a multi-unit environment.

You will lead the team, drive process improvements, data analytics, SME development, and project management while ensuring regulatory compliance and timely project support.

Qualifications

• At least 5 years experience in billing and collection.
• At least 1 year experience in project management.
• At least 3 years experience in leadership in Managerial position.
• Bachelor degree in any 4 year business, engineering, Finance or IT related course.

Responsibilities

• Process Improvement Management: Implement Improvements for Bill-To-Cash processes and operations.
• Business Technology Optimization: Explore new functionalities in Bill-To-Cash apps and system integrations.
• Data Analysis: Develop data criteria and predictive analytics to support decision making.
• SME Development and Planning: Develop SMEs and oversee training and succession planning.
• Project Management: Manage projects successfully and coordinate cross-functional teams.
• Managing a Team: Ensure timely support and regulatory compliant documentation.
• Risk Management: Implement operational risk controls for department operations.
• Admin: Align department goals with organizational objectives and coordinate stakeholder needs.

Skills

Billing and collection

Project management

Leadership

Education

Bachelor degree in any 4 year business, engineering, Finance or IT related course.

Job description

Job Description:

Job ID: 4174

Location: Banilad

Company: Aboitiz Power Corporation

Department: AP DU Bill-To-Cash Department

Employment Type: Probationary

Work Arrangement: Hybrid

B2C Process & Quality Manager

Location: Cebu

Job Level: Manager

Business Unit: Bill-To-Cash Distribution Finance Group

Power your future with AboitizPower.

As B2C Process & Quality Manager you will effectively manage the Process , System Application (Functional) , Data and Quality Control of the Bill To Cash group across all the business units under AP DU. You will take charge of corporate support, knowledge and governance centers and contribute directly to transforming energy for a better world. You will work closely with teams across AP DU to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment.

In This Role, Your Responsibilities Will Be

Process Improvement Management

• Implement Improvements for the Bill-To-Cash/RMD DU Process and Operations


• Implement Improvements for the AP DU Bill-To-Cash(CSU) Process and Operations


• Explore and apply simplifications of existing processes while ensuring compliance to regulations


• Coordinate with IT to implement technology that best serves the requirement of the process.


• Works with IT and DU RMD and other teams for system & process improvements and continuous standardization.


• Leads creation of Processes that are applicable to all DUs whenever possible.

Business Technology Optimization

• Discovers ways to optimize use of RMD DU and CSU Bill-To-Cash Applications by utilizing new functionalities of the system.


• Develops better understanding of Bill-To-Cash system integration with other apps that pushes or pulls data and process flows.

Data Analysis

• Develops Data Criteria and Parameters for Bill-To-Cash operations and other CSUs to improve Bill-to-Cash and append management decision making in coordination / support from ITSG


• Develops predictive analytics to provide health check leading indicators for B2C operations to anticipate potential problems.


• Manages analysis of Data in such a manner that it accurately represents Business Processes , enable measurement of Compliance to Regulations and Business rules to assist the AP DU Bill-To-Cash Head in Decision making


• Make recommendations based on Data Analyzed that will help the Management make sound decisions and strategies.

SME Development and Planning

• Ensures competency development of the SMEs within the team as well as the DU B2C Operating Units for B2C Processes and Systems


• Oversee engagement and participation of the team in New B2C Processes, Systems and other Projects


• Implements training strategy and methods in conjunction with SME development and Planning


• Develops a succession plan for the SMEs

Project Management

• Knows how to handle a project successfully

Managing a Team

• Ensures that the team delivers timely support to Projects and Functional Support needed by B2C and other CSUs


• Ensures that the team is performing within committed SLAs by following through Reports and Quality of Work by checking of Documentations done for engagements and ensuring that they are Regulatory compliant


• Ensures Proper Planning, Fit and Implementation of the Development Plan of the B2C Business Process Supervisor


• Oversees the development of the B2C Process and Quality Control team and make sure that there is balance with the mix of talent within the group.

Risk Management

• Manages the risks associated with the department's business operation through effective implementation of the operational risk management plan.

Admin

• Ensure department goals and development plans are aligned with the organization's objectives and attained in the best means possible.


• Monitor and evaluate performance and development of department team members' knowledge and skills.


• Collaborates and coordinates with internal and external stakeholders on processes, systems and recommends plans and programs.


• Prepare, recommend and monitor department’s requirements on materials, equipment and manpower.

To Succeed in this Role, we need someone who has:

• At least 5 years experience in billing and collection


• At least 1 year experience in project management


• At least 3 years experience in leadersip in Managerial position


• Bachelor degree in any 4 year business, engineering, Finance or IT related course.

Our Culture & Commitment to You: Powering Your Future

• Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.


• Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.


• Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.


• Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.


• Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Together, let’s power your future.

Requirements: