B2B SaaS Customer Marketing Campaign Lead (Remote)

MicroSourcing; Manila; On-site; PHP 2,019,960 - 2,232,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

PTO with cash conversion

Job summary

MicroSourcing in Metro Manila is hiring a Customer Marketing Campaign Manager to lead advocacy programs, webinars, and customer storytelling for Mend.ios, driving adoption and measurable impact.

You will collaborate with Customer Success, Product Marketing, and Sales to turn customer success stories into campaigns and assets, manage campaigns, and analyze performance. This role is remote with night shifts and offers competitive PHP compensation.

Qualifications

• 5+ years of experience in customer marketing, advocacy, or campaign execution in a B2B SaaS setting.
• Exposure to advocacy tools (e.g., G2, Gartner Peer Insights, Influitive) is beneficial.
• Proven track record of managing customer-facing programs and delivering measurable results.
• Experience partnering with Customer Success and Sales teams.

Responsibilities

• Expand Mend.ios presence on platforms like G2 and Gartner Peer Insights by running coordinated outreach programs.
• Collaborate with Customer Success and Product Marketing to uncover strong customer use cases and turn them into stories, case studies, testimonials, and other advocacy assets.
• Maintain reporting on key advocacy indicators, including review volume, webinar participation, and overall impact.
• Partner with Design, Social, and Content teams to transform customer stories into compelling materials for campaigns.
• Support planning and delivery of recurring customer-facing programs such as monthly webinars, including promotional campaigns, registration management, and follow-up workflows.
• Manage timelines, QA processes, and campaign analytics to ensure high-quality execution.
• Use performance data to refine messaging, targeting, and overall program effectiveness.

Skills

B2B SaaS marketing

Customer marketing

CRM & marketing automation

Communication

Data analysis

Tools

Salesforce

Marketo

BrightTalk

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Marketing Campaign Manager

Work setup & shift: WFH and Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

Customer Advocacy

• Expand Mend.ios presence on platforms like G2 and Gartner Peer Insights by running coordinated outreach programs.
• Work closely with Customer Success Team and Product Marketing to uncover strong customer use cases and turn them into stories, case studies, testimonials, and other advocacy assets.
• Maintain reporting on key advocacy indicators, including review volume, webinar program participation, and overall impact.
• Partner with Design, Social, and Content teams to transform customer stories into compelling materials for campaigns.
  
  

Communications & Campaign Execution

• Support the planning and delivery of recurring customer-facing programs such as monthly webinars—including promotional campaigns, registration management, and follow-up workflows.
• Manage timelines, QA processes, and campaign analytics to ensure high-quality execution.
• Use performance data to refine messaging, targeting, and overall program effectiveness.
  
  

What You Need

• Solid understanding of B2B SaaS marketing and customer engagement principles; experience in the developer tools or security space is a plus.
• Hands-on background in customer marketing, lifecycle programs, advocacy initiatives, or campaign execution.
• Proficiency with CRM and marketing automation systems such as Salesforce, Marketo, BrightTalk webinar platform
• Strong communication abilities, especially when working with cross-functional teams.
• Comfortable assessing data, drawing insights, and using findings to guide decisions.
• Strong organizational skills and the ability to manage multiple projects at once.
  
  

Competencies/Personality Traits

• Highly organized and methodical in managing processes.
• Strong interpersonal skills and the ability to build trust with internal teams and customers.
• Self-starter with a proactive mindset and a drive to solve problems.
• Collaborative and adaptable in a fast-paced environment.
• Curious and analytical, with a willingness to experiment and iterate.
• Creative approach to storytelling and customer engagement.
  
  

Prior Experience

• 5+ years of experience in customer marketing, advocacy, campaign execution, webinar management in a B2B SaaS setting.
• Exposure to advocacy tools (e.g., G2, Gartner Peer Insights, Influitive) is beneficial.
• Proven track record of managing customer-facing programs and delivering measurable results.
• Experience partnering with Customer Success and Sales teams.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply