B2B & E-Commerce Specialist

Scottland Wellness, Inc.; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

The Spa Wellness in Quezon City, Philippines is seeking an E-commerce Specialist to drive online sales, manage B2B accounts, and optimize digital marketing strategies across social platforms.

The ideal candidate has 1–2 years in e-commerce or related fields, strong analytics, and the ability to engage customers via social media, coordinating with Marketing and Operations to improve KPIs.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, or related field.
• 1–2 years of relevant work experience in e-commerce, B2B sales, digital marketing, customer service, or related fields.
• Strong understanding of e-commerce operations, online sales processes, digital customer engagement, and B2B account management.

Responsibilities

• Handle customer inquiries and engagement through Facebook Messenger, Instagram, and other social media platforms with timely, positive responses.
• Coordinate with Marketing, Operations, Finance, and Customer Service to ensure smooth order fulfillment and accurate product information.

Skills

E-commerce

B2B Sales

Digital Marketing

Customer Service

Sales Analytics

Social Media

Education

Bachelor's degree in Business Administration/Marketing/E-Commerce or related field

Tools

Microsoft Office

Google Workspace

Analytics tools

Job description

Today, it fulfills its promise of complete wellness with relaxation, fitness, and beauty centers all stationed in one home, The Spa Wellness.

Experience & Qualifications

• Graduate of a Bachelor’s degree in Business Administration, Marketing, E-Commerce, or any related field.
• With at least 1–2 years of relevant work experience in e-commerce, B2B sales, digital marketing, customer service, or a related field.
• Strong understanding of e-commerce operations, online sales processes, digital customer engagement, and B2B account management.
• Proven ability to monitor, analyze, and improve e-commerce sales performance, including sales revenue, order volume, conversion rate, average order value, and other relevant sales KPIs.
• Ability to develop and implement strategies to increase online sales, improve product visibility, optimize promotions, and maximize e-commerce revenue and profitability.
• Ability to handle and manage customer inquiries through Facebook Messenger, Instagram, and other social media platforms, ensuring timely responses and a positive customer experience.
• Strong sales and negotiation skills, with the ability to convert inquiries into sales, identify customer needs, recommend suitable products or services, and build lasting B2B customer relationships.
• Ability to coordinate with internal teams, including Marketing, Operations, Finance, and Customer Service, to ensure smooth order fulfillment, accurate product information, and timely resolution of customer concerns.
• Proficient in Microsoft Office, Google Workspace, and e-commerce reporting or analytics tools.
• Highly organized, self-motivated, results-oriented, and able to manage multiple tasks in a fast-paced environment.

Strong interest in health and wellness consumer products, with a customer-centric mindset and commitment to delivering excellent service.