B2B AR Collections Specialist - Drive Cash Flow (US Shifts)

TP Systems; Taguig; On-site; PHP 300,000 - 600,000; Full time

Job summary

TP Systems in the Philippines is seeking a Collection Associate for B2B Accounts Receivable. You will manage assigned customer portfolios, drive timely collections, and maintain strong relationships to support healthy cash flow.

The role requires hands-on follow-up on overdue invoices and coordination with Billing, Sales, and Cash Application teams. You will handle AR aging, dunning, and promise-to-pay processes, ensuring accurate notes and timely responses in English.

Qualifications

• 2-5 years of experience in Accounts Receivable or B2B collections.
• Experience in shared services preferred.
• English communication proficiency (CEFR C1) required.

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails; follow up on payment commitments.
• Coordinate with Billing, Sales, and Cash Application to resolve delays.
• Maintain accurate collection notes and customer interactions.
• Support AR portal activities and PO-related issues.
• Escalate disputes per governance processes.
• Meet productivity, quality, and SLA targets while ensuring customer satisfaction.

Skills

B2B Collections

Account Reconciliations

Dispute Handling

Customer Communication

AR aging

ERP Systems

NetSuite

SAP

Oracle

MS Office

Negotiation

Education

Bachelor's degree

Commerce

Finance

Accounting

Tools

NetSuite

SAP

Oracle ERP

AR tools

Job description

TP Systems in the Philippines is seeking a Collection Associate for B2B Accounts Receivable. You will manage assigned customer portfolios, drive timely collections, and maintain strong relationships to support healthy cash flow.

The role requires hands-on follow-up on overdue invoices and coordination with Billing, Sales, and Cash Application teams. You will handle AR aging, dunning, and promise-to-pay processes, ensuring accurate notes and timely responses in English.