Azure Site Reliability Engineer

GSS HR Solutions Private Limted; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

GSS HR Solutions Private Limted in Quezon City is seeking an experienced SRE/Monitoring Engineer for a night shift, direct hire with a multinational client. The role emphasizes designing standards and automations to improve reliability using Azure Monitor, ServiceNow ITOM, Grafana, and APM tooling.

You will partner with product teams to implement SLO/SLI driven operations, reduce alert noise, and improve MTTR by embedding postmortems into patterns and pipelines.

Qualifications

• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations.
• Demonstrated ability to collaborate across IT Operations, platform, cyber, network, and product teams, with strong written/verbal communication.

Responsibilities

• Design and define standards, patterns, and automations opportunities to elevate monitoring and reliability, focusing on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
• Partner with product teams to implement SLO/SLI driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incident routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams.
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Skills

Observability

Monitoring

SRE

Azure Monitor

App Insights (KQL)

ServiceNow ITOM

Communication

Tools

Grafana

Prometheus

App Dynamics

ThousandEyes

Job description

Location: Quezon - Hybrid (1-2 days WFO in a week)

Shift: Night shift

Job type: Direct hire with MNC (Permanent)

Key Responsibilities:

• Design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• Partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Technologies and Tools:

• SRE Practices: Observability and Monitoring
• Grafana/Prometheus for metrics visualization where applicable
• ServiceNow ITOM Event Management
• DevOps and Automation Tools
• Grafana, Prometheus, App Dynamics, ThousandEyes
• Application Performance Monitoring and Digital User Experience tools

Required Qualifications:

• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.