Site Realibility Engineer

Gratitude Philippines; Quezon; On-site; PHP 914,000 - 1,095,000; Full time

Job summary

Gratitude Philippines is seeking a Site Reliability Engineer for a hybrid setup (2 WFH, 3 RTO) in Manila area. Night shift, immediate start, 1 headcount.

The role focuses on enhancing reliability across platforms using Azure Monitor, Grafana, and ServiceNow ITOM; require strong SRE background and hands-on observability experience. You will collaborate with IT Ops, platform, cyber, network, and product teams to design standards, reduce alert noise, and embed self-healing patterns where they

Qualifications

• Bachelor’s degree in IT/CS/Engineering required.
• 3+ years in monitoring/SRE with Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• 5+ years in SRE with strong monitoring and application performance management.

Responsibilities

• Define standards, patterns, and automations for monitoring and reliability focusing on Azure Monitor, ServiceNow ITOM, Grafana.
• Partner with product teams to implement SLO/SLI driven operations and reduce alert noise.
• Engineer monitoring patterns and runbooks with actionable alerts and incident routing.
• Contribute to Monitoring strategy, governance and tooling.
• Communicate to drive continuous improvement by reducing MTTR and embedding postmortem learnings.

Skills

Azure Monitor

ServiceNow ITOM

Grafana

KQL

SRE practices

Monitoring & Observability

Network security

Education

Bachelor's degree in IT/CS/Engineering

Tools

Azure Monitor

App Insights

Log Analytics

Grafana

Prometheus

App Dynamics

ThousandEyes

ServiceNow

Job description

Job title: Site Realibility Engineer
Work set up: Hybrid: 2 WFH & 3 RTO (Location: Manila (Eton Centris, Quezon Avenue, Quezon City))
Work shift: Night Shift
Salary: P90,000
Start date: ASAP
Headcount:1

Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.
• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• must have ITSM processes and tools ( ServiceNow), and compliance processes hands on experience
• Have AIOps vision and awareness

Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must have Skills:

• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
• Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self‑healing, and measurably improve MTTR and KPIs.

Recruitment Process:

• Paper screening (endorsing profile to Operations team to identify if candidate meets the basic requirement/qualification for the position)
• L1 Interview (Interview process with Practice/Operations Team)
• L2 Interview (Optional)
• Technical assessment/Final Interview (Conducted by Customer’s Operations team)

Pre-screening Notes:

• Highest Educational Attainment?
• How many years of relevant experience do you have monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management?
• How many years of relevant experience do you have with SRE role and deep understanding of monitoring and application performance management?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Hybrid in Quezon City with a Night Shift schedules?
• When are you available to start once hired?