AVP, Payment Operations Team Lead

Citigroup Business Process Solutions Pte. Ltd.; Pateros; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Citi in Manila is seeking an AVP, Payment Operations Team Lead to oversee Cash and Trade payment processes, ensure timely delivery of key initiatives, and align work with the firm’s larger strategy.

You will lead the team, partner with senior management and cross‑functional partners, manage risk and controls, and leverage digital tools such as Power BI to streamline cash management and drive process improvements across global operations.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5–8 years’ experience in Payment Operations, Cash Operations or Banking Operations.
• Experience with cross-border payments and SWIFT messaging.
• Knowledge of FX operations and regulatory requirements.
• Strong leadership and stakeholder management capabilities.

Responsibilities

• Provide support to Payment Operations head in delivering key initiatives.
• Identify opportunities for improvement using digital solutions/Power BI.
• Contribute to special projects and feedback on activity impacting the group.
• Develop new techniques and processes within cash management.
• Develop strategic decisions based on interactions with business units.
• Influence decisions through guidance and facilitation.
• Assess risks with respect to regulatory and firm policies and escalate issues.
• Support culture change and drive delivery of solutions within Payment Operations.

Skills

Project management

Stakeholder management

Cross-border payments

FX operations

Education

Bachelor’s/University degree or equivalent experience

Tools

SWIFT messaging

Power BI

Cash management systems

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as AVP, Payment Operations Team Lead based in Manila Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you are expected to:

The Cash and Trade Proc Sr Analyst is an intermediate level role responsible for ensuring Payment Operations' processes, key initiatives and projects are delivered and aligned with the firms larger strategy. The overall objective is to apply in-depth knowledge, and contribute to the development of new techniques / processes for cash management operations. Ensure utilization of tools that are available to create opportunities to digitize, streamline and improve Operations

• Provide support to the Payment Operations head in meeting and delivering key initiatives for the group.

• Identify opportunities for continued improvement by leveraging digital solutions/AI/Power BI tools etc.

• Contribute to special projects and provide feedback for all project related activities impacting the group.

• Contribute to the development of new techniques and processes within cash management

• Develop and recommend strategic decisions based off in-depth comprehension of how the Payment Operations team interacts with others business unites in accomplishing objectives

• Influence decisions through advice, counsel and/or facilitating others in area

• Evaluate moderately complex issues with substantial potential impact together with the Payment Operations Head

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Act as a main support to the Payment Operations head to drive culture change within Payment Operations, this will include strategic planning, solutions delivery, establishing strong back-up mechanisms.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree or equivalent experience

• 5-8 years of relevant experience in Payment Operations, Cash Operations, Funds Transfer Operations, or Banking Operations.

• Experience with cross-border payments and SWIFT messaging.

• Knowledge of foreign exchange (FX) operations and BSP regulatory requirements.

• Strong Project management and stakeholder management skills with the ability to interact effectively with senior management, regulators, and cross-functional partners.

• Demonstrate leadership capabilities.

• Effective verbal and written skills.

• Effective communication and analytical skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Operations - Transaction Services

Cash Management

Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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