Payments Operations Head, Senior Vice President

Citigroup Inc.; Taguig; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Citi is seeking a senior operations leader to manage a large, complex function, drive risk and controls, and lead regulatory engagements in the Philippines. You will oversee budgets, plan resources, and guide change initiatives while coaching junior staff across departments.

The role emphasizes data-driven decision making, process optimization, and automation to enhance productivity and control. Strong communication and stakeholder management are essential for success at Citi.

Qualifications

• 10+ years of experience in a related role.
• Internal and External Stakeholder management.
• Clear and concise written and verbal communication.
• Attention to detail and intermediate problem solving.

Responsibilities

• Be accountable for management of a complex / critical / large professional disciplinary area and operational function.
• Contribute to short- to medium-term planning of actions and resources, and oversee the budget, and policy formation.
• Lead change-the-bank projects, resolve escalated complex issues and balance potentially conflicting needs.
• Present and analyze/validate data to develop solutions that increase productivity, eliminate inefficiencies and save costs.
• Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results.
• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.
• Regulatory engagements and implementation to ensure compliance to local regulations; leads discussions on new regulation and impact to Operations.
• Drive automation and optimization of operations by leading reviews and discussions with key stakeholders and clients.
• Ensure Operational resiliency plan is updated and implemented to support Crisis Management Teams for critical business services.
• Escalate concerns early to senior management and foster an open, transparent communication culture.

Skills

Stakeholder management

Clear written and verbal communication

Attention to detail

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

In this role you are expected to:

• Be accountable for management of a complex / critical / large professional disciplinary area and operational function
• Contribute to short- to medium-term planning of actions and resources, and oversee the budget, and policy formation
• Lead change-the-bank projects, resolve escalated complex issues and balance potentially conflicting needs
• Present and analyze/validate data to develop solutions that increase productivity, eliminate inefficiencies and save costs
• Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results
• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Build the team for the future by developing AI skill sets across teams. Bring about AI first mindset on all ideations and process improvements/changes.
• Responsible for regulatory engagements and implementation to ensure compliance to local regulations. Leads key discussions on new regulation, review and assessment on impact to Operations.
• Representation for Citi PH in industry forums covering Operations across Banking Forums. One of the key representations is on the Domestic Dollar Settlement Clearing
• Responsible as Business Activity Owner for operational matters and processes managed by internal and external partners, this includes full adherence to Third Party Management Framework
• Drives automation and optimization of operations by leading reviews and discussions with key stakeholders and clients.
• Ensure Operational resiliency plan is updated and implemented according to plan to support Crisis Management Teams for critical business services
• Escalate concerns/challenges early to take senior support to navigate/remediate the situation in hand.
• Have an open and transparent communication standards with the teams under management. Encourage the teams to learn new things, try out and fail fast as an approach for development.
• Coach/Mentor people on succession planning on key roles within the organization and rotate people around different job roles for them to be more rounded to take on senior roles.

As a successful candidate, you’d ideally have the following skills and exposure:

• 10+ years of experience in a related role
• Internal and External Stakeholder management
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

At Citi, we are an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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