Aviation IT Service & Knowledge Lead

Philippine Airlines; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Philippine Airlines is seeking an IT Service & Knowledge Management Specialist to strengthen our ITSM framework, governance, and continuous improvement of IT services. You will promote knowledge assets and support ITIL v4-aligned practices across the organization.

Work closely with business stakeholders, service teams, and vendors to monitor service performance, manage incidents and changes, and drive risk management and service continuity initiatives to ensure reliable and secure IT operations

Qualifications

• Bachelor's degree in IT/CS or related field.
• 2–5 years in ITSM, service delivery, or IT operations.
• Knowledge of ITIL v4 principles; ITIL cert an advantage.
• Strong analytical, documentation, and process-improvement skills.
• Excellent communication and stakeholder management across teams.

Responsibilities

• Maintain and improve IT Knowledge Library content.
• Monitor service performance and key operational metrics.
• Support Incident, Problem, Change, Service Request, and Continuity activities.
• Assist in transitioning projects to operational support.
• Support asset lifecycle, risk management, and cyber resilience initiatives.
• Coordinate with stakeholders and vendors to improve service quality.
• Contribute to governance, benefits realization, and reporting.

Skills

ITIL v4

Stakeholder mgmt

Analytical skills

Documentation

Education

Bachelor's degree in IT/CS

Job description

Philippine Airlines is seeking an IT Service & Knowledge Management Specialist to strengthen our ITSM framework, governance, and continuous improvement of IT services. You will promote knowledge assets and support ITIL v4-aligned practices across the organization.

Work closely with business stakeholders, service teams, and vendors to monitor service performance, manage incidents and changes, and drive risk management and service continuity initiatives to ensure reliable and secure IT operations