Senior ITSM Strategist - Incident, Problem & Knowledge

Plan.It; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Plan.it is seeking an ITSM Consultant in the Philippines to manage IT services within a managed services framework. You will lead Incident, Problem and Knowledge Management, coordinating with Service Desk, technical teams and suppliers to achieve measurable outcomes.

The ideal candidate holds ITIL qualifications, strong stakeholder management, and an ability to work independently while ensuring governance, auditable ITSM records and adherence to SLAs.

Qualifications

• Formal ITIL qualification confirmed.
• Baseline Security Clearance required for the role.
• Experience delivering ITSM in managed services environments.

Responsibilities

• Oversee Incident, Problem and Knowledge Management activities.
• Coordinate across Service Desk, technical teams and vendors.
• Analyse trends, drive RCA, and implement improvements.
• Maintain auditable ITSM records and governance.

Skills

ITIL

Incident Mgmt

Problem Mgmt

Knowledge Mgmt

Stakeholder Mgmt

ServiceNow

Education

ITIL qualification

Baseline Security Clearance

Tools

ServiceNow

Job description

Plan.it is seeking an ITSM Consultant in the Philippines to manage IT services within a managed services framework. You will lead Incident, Problem and Knowledge Management, coordinating with Service Desk, technical teams and suppliers to achieve measurable outcomes.

The ideal candidate holds ITIL qualifications, strong stakeholder management, and an ability to work independently while ensuring governance, auditable ITSM records and adherence to SLAs.