Automotive Campaign Escalation Dayshift

Work-1 Manpower Recruitment Services; Philippines; On-site; PHP 201,000 - 279,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Makati is seeking a dedicated Call Center / Back Office Associate to support automotive campaigns. The role is on-site, full-time, with 1–3 years of experience and a high school diploma as the minimum qualification.

You will handle inquiries, resolve issues, coordinate with internal teams, and support campaign workflows using scheduling tools while delivering strong customer service in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1–3 years relevant experience.
• Strong English language skills.
• Customer service excellence.
• Problem-solving abilities.

Responsibilities

• Manage and elevate automotive campaign inquiries and issues effectively.
• Communicate with customers and internal teams to resolve problems promptly.
• Utilize scheduling tools to optimize campaign workflows and timelines.
• Provide back office support to ensure smooth operations during campaigns.
• Collaborate with team members to enhance customer service experience.

Skills

Strong English language skills

Customer service excellence

Problem-solving abilities

Education

High School Diploma or equivalent

Tools

Scheduling tools

Job description

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Description

• Manage and elevate automotive campaign inquiries and issues effectively.
• Communicate with customers and internal teams to resolve problems promptly.
• Utilize scheduling tools to optimize campaign workflows and timelines.
• Provide back office support to ensure smooth operations during campaigns.
• Collaborate with team members to enhance customer service experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years relevant experience
• Skills and Competencies: Strong English language skills, customer service excellence, problem-solving abilities
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks
• Qualities and Traits: Team player with good interpersonal skills and discretion
• Working Conditions: Call center and back office environment

English Language Scheduling Customer Service Problem Solving Team Player Technical Skills Back Office Support Call Centre Discretion Interpersonal Skills

Working Location

12th and 15th floors of the Wilcon IT Hub, 2251 Chino Roces Ave, Makati City, 1233 Metro Manila, Philippines