Automation & Process Optimization Analyst

WebBeds; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

WebBeds is seeking a Digital Analyst to drive adoption of digital tools and automation across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove or automate steps, develop practical automation solutions, and support teams in using tools confidently and sustainably.

You will document solutions, build user capability, and promote continuous improvement in technology usage across the WebBeds Group to boost productivity and efficiency across business

Qualifications

• Proficiency in documenting workflows, standard operating procedures, and data analysis.
• Experience using BI tools to support decision making.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Process automation assessment: review opportunities to simplify or automate processes and evaluate ROI.
• Automation project tracking: maintain a project register with timelines and accountability.
• Tool development and adoption: create automation tools to improve productivity across lines of business.
• Documentation and sustainability: ensure solutions are well documented and durable over time.
• User enablement and support: help colleagues build confidence in using corporate technology.
• Continuous improvement: drive ongoing improvements in technology usage across offices.
• Stakeholder collaboration: work with functions to understand needs and deliver user-friendly solutions.

Skills

Automation technologies

Process optimisation

Robotic process automation

Workflow management

Power BI

SQL

Customer service principles

Problem-solving

Tools

Freshdesk

Zendesk

Job description

WebBeds is seeking a Digital Analyst to drive adoption of digital tools and automation across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove or automate steps, develop practical automation solutions, and support teams in using tools confidently and sustainably.

You will document solutions, build user capability, and promote continuous improvement in technology usage across the WebBeds Group to boost productivity and efficiency across business