Automation Operations Specialist — AI & Production Reliability

AIA Hong Kong and Macau; Makati; On-site; PHP 502,200 - 837,000; Full time

Job summary

A leading HMO provider in the Philippines is seeking an Automation Operations Specialist to ensure operational stability and support for automation solutions. The role involves monitoring workflows, managing incidents, and maintaining documentation. Candidates should have skills in automation monitoring and incident analysis. This position offers a chance to work in a dynamic environment focused on performance and continuous improvement.

Qualifications

• Ability to monitor automation workflows and ensure performance.
• Experience in incident analysis and escalation.
• Knowledge of operational compliance and logging.

Responsibilities

• Monitor automation and AI workflows in production.
• Act as first-line support for incidents.
• Maintain operational logs and support documentation.
• Track operational KPIs and identify improvement opportunities.
• Support deployment activities and transitions.

Skills

Production Monitoring

Incident Management

Operational Controls

Performance Improvement

Change Support

Job description

A leading HMO provider in the Philippines is seeking an Automation Operations Specialist to ensure operational stability and support for automation solutions. The role involves monitoring workflows, managing incidents, and maintaining documentation. Candidates should have skills in automation monitoring and incident analysis. This position offers a chance to work in a dynamic environment focused on performance and continuous improvement.