Auto Insurance Medical Billing Team Lead

Afni, Inc.; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

Afni, Inc. in the Philippines seeks a Team Lead to guide claims representatives in accurate medical bill reviews for auto insurance claims. You will ensure adherence to standards and regulatory requirements, and drive best practices in processing.

The role includes coaching, performance monitoring, audits, and process improvements to enhance accuracy, timeliness, and customer satisfaction.

Qualifications

• At least 2 yrs of college.
• 1 year in a supervisory/lead role preferred in Health and P&C insurance.
• Strong leadership and interpersonal skills.

Responsibilities

• Coach and mentor claims reps on medical bill review procedures and compliance.
• Monitor team performance and provide actionable feedback.
• Conduct audits/quality checks for consistency with policy.
• Collaborate with leadership to identify gaps and implement improvements.
• Serve as SME on medical bill review protocols (state requirements like PIP/MedPay).
• Support escalated claim resolution and provider communication.
• Track performance metrics and assist with reporting.

Skills

Leadership

Communication

Analytical thinking

Problem solving

MS Office

Education

Two years of college

Job description

Afni, Inc. in the Philippines seeks a Team Lead to guide claims representatives in accurate medical bill reviews for auto insurance claims. You will ensure adherence to standards and regulatory requirements, and drive best practices in processing.

The role includes coaching, performance monitoring, audits, and process improvements to enhance accuracy, timeliness, and customer satisfaction.