Auto Insurance CSR: Policy & Claims Support Pro

RemoteVA; Davao City; On-site; PHP 300,000 - 420,000; Full time

Job summary

RemoteVA is seeking a Customer Service Representative for auto insurance to serve as the main contact for policyholders, handling inquiries, claims, policy updates, and billing concerns. The role emphasizes accurate information, issue resolution, and regulatory compliance.

The ideal candidate has strong communication skills, familiarity with CRM systems, and knowledge of auto insurance products and processes. Flexible scheduling may be required.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• Prior experience in customer service, call center, or insurance-related roles is an advantage.
• Knowledge of auto insurance products, claims processes, and regulatory requirements is highly desirable.

Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries related to auto insurance policies.
• Provide clear explanations of coverage, policy terms, and claims processes.
• Assist customers with policy changes, renewals, cancellations, and billing inquiries.
• Guide clients through claims filing and documentation requirements.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with underwriting and claims teams to resolve complex issues.
• Ensure compliance with company policies, industry standards, and local insurance regulations.
• Promote customer retention by delivering empathetic, solution-oriented service.

Skills

Customer service

Communication

CRM software

Insurance knowledge

Education

Bachelor's degree preferred

High school diploma required

Tools

CRM software

MS Office

Job description

RemoteVA is seeking a Customer Service Representative for auto insurance to serve as the main contact for policyholders, handling inquiries, claims, policy updates, and billing concerns. The role emphasizes accurate information, issue resolution, and regulatory compliance.

The ideal candidate has strong communication skills, familiarity with CRM systems, and knowledge of auto insurance products and processes. Flexible scheduling may be required.