Auto Insurance Claims Specialist & Service Advisor

Astral Motors Corp. BYD Bulacan; Baliwag; On-site; PHP 240,000 - 420,000; Full time

Job summary

Astral Motors Corp. BYD Bulacan is seeking an Insurance Coordinator/Service Advisor to coordinate insurance claims, liaise with insurers and customers, and support service operations through accurate repair estimates and documentation.

The role involves ensuring timely approvals, monitoring claim progress, and assisting customers through the vehicle repair process. You will also handle repair orders, service recommendations, and regular status updates while maintaining precise records of all

Qualifications

• Experience coordinating insurance claims with insurance companies and customers.
• Ability to prepare and follow up on LOAs, repair estimates, and other insurance documents.
• Strong organizational skills to monitor claim status, approvals, and payments.

Responsibilities

• Coordinate with insurance companies regarding vehicle damage claims, repair estimates, and claim approvals.
• Prepare, submit, and follow up on Letters of Authority (LOA), repair estimates, and other required insurance documents.
• Monitor the status of insurance claims and ensure timely approval and settlement.
• Follow up on outstanding payments, collection receipts, deposit slips, BIR Form 2307, and other required accounting documents.
• Coordinate with insurance adjusters, customers, and internal departments regarding claim requirements and concerns.
• Maintain an organized and updated monitoring sheet for all insurance claims, approvals, and payments.
• Receive customers and conduct initial vehicle inspections to identify reported concerns and required repairs.
• Prepare repair orders (RO), job estimates, and service recommendations for customer approval.
• Provide regular updates to customers regarding repair status, additional findings, and expected release dates.
• Maintain complete and accurate records of repair orders, insurance claims, estimates, approvals, invoices, and payment documents

Skills

Insurance coordination

Customer communication

Documentation management

Interdepartmental coordination

Job description

Astral Motors Corp. BYD Bulacan is seeking an Insurance Coordinator/Service Advisor to coordinate insurance claims, liaise with insurers and customers, and support service operations through accurate repair estimates and documentation.

The role involves ensuring timely approvals, monitoring claim progress, and assisting customers through the vehicle repair process. You will also handle repair orders, service recommendations, and regular status updates while maintaining precise records of all