Authorization and Fraud Detection Officer

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an Authorization & Fraud Detection Officer to provide 24/7 support to cardholders, ensuring adherence to bank policies and card network rules.

You will process manual authorizations and reversals, monitor transactions for fraud, block compromised cards, and coordinate with internal units and partners. A banking background and strong analytical skills are preferred.

Qualifications

• Bachelor's degree in any four-year business-related course.
• Preferably with banking or financial institution experience.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Excellent communication and customer service skills.
• Self-motivated, organized, and able to work under pressure.
• Strong team player with a commitment to continuous improvement.
• Proficient in Microsoft Office.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.

Responsibilities

• Process manual/voice authorization and reversal requests from local and international banks.
• Monitor transactions and investigate suspicious activities, fraud alerts, and potential card compromises.
• Conduct transaction verification with cardholders and perform appropriate card blocking actions.
• Process lost card blocking and facilitate card replacement.
• Monitor VIP accounts and promptly address fraud-related concerns.
• Report confirmed fraudulent transactions to Mastercard SAFE and Visa Fraud Reporting.
• Provide authorization and fraud support to internal units, branches, cardholders, and Bank partners.
• Process manual authorization for Balance Transfer requests and support credit limit increase processing up to PHP 20M.
• Participate in Mastercard/Visa compliance testing and contribute to process improvement and automation.
• Perform other related duties as assigned.

Skills

Analytical skills

Attention to detail

Communication

Customer service

Time management

Team player

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

The Authorization & Fraud Detection Officer provides 24/7 authorization and fraud support to China Bank cardholders in accordance with Bank policies, Mastercard/Visa rules, and security protocols.

Key Responsibilities

• Process manual/voice authorization and reversal requests from local and international banks.
• Monitor transactions and investigate suspicious activities, fraud alerts, and potential card compromises.
• Conduct transaction verification with cardholders and perform appropriate card blocking actions.
• Process lost card blocking and facilitate card replacement.
• Monitor VIP accounts and promptly address fraud-related concerns.
• Report confirmed fraudulent transactions to Mastercard SAFE and Visa Fraud Reporting.
• Provide authorization and fraud support to internal units, branches, cardholders, and Bank partners.
• Process manual authorization for Balance Transfer requests and support credit limit increase processing up to PHP 20M.
• Participate in Mastercard/Visa compliance testing and contribute to process improvement and automation.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in any four-year business-related course.
• Preferably with banking or financial institution experience.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Excellent communication and customer service skills.
• Self-motivated, organized, and able to work under pressure.
• Strong team player with a commitment to continuous improvement.
• Proficient in Microsoft Office.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.