24/7 Fraud & Authorization Specialist

Chinabank PH; Makati; On-site; PHP 450,000 - 650,000; Full time

Job summary

China Bank is seeking an Authorization & Fraud Detection Officer to provide 24/7 support for cardholder transactions and security. You will handle manual authorizations, block compromised cards, and collaborate with internal teams and partners to prevent fraud.

The role requires strong analytical skills, attention to detail, and excellent communication. Shift work including weekends and holidays is required, with opportunities to contribute to process improvements.

Qualifications

• Bachelor’s degree in a four-year business-related course.
• Strong analytical, problem-solving, and attention to detail skills.
• Excellent communication and customer service skills.
• Self-motivated, organized, and able to work under pressure.
• Strong team player with a commitment to continuous improvement.
• Proficient in Microsoft Office.
• Willing to work on a 24/7 shifting schedule, including weekends and holidays.

Responsibilities

• Process manual/voice authorization and reversal requests from local and international banks.
• Monitor transactions and investigate suspicious activities, fraud alerts, and potential card compromises.
• Conduct transaction verification with cardholders and perform appropriate card blocking actions.
• Process lost card blocking and facilitate card replacement.
• Monitor VIP accounts and promptly address fraud-related concerns.
• Report confirmed fraudulent transactions to Mastercard SAFE and Visa Fraud Reporting.
• Provide authorization and fraud support to internal units, branches, cardholders, and Bank partners.
• Process manual authorization for Balance Transfer requests and support credit limit increase processing up to PHP 20M.
• Participate in Mastercard/Visa compliance testing and contribute to process improvement and automation.
• Perform other related duties as assigned.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication

Customer service

Team player

Microsoft Office

Work under pressure

Self-motivated

Organized

24/7 shift readiness

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

China Bank is seeking an Authorization & Fraud Detection Officer to provide 24/7 support for cardholder transactions and security. You will handle manual authorizations, block compromised cards, and collaborate with internal teams and partners to prevent fraud.

The role requires strong analytical skills, attention to detail, and excellent communication. Shift work including weekends and holidays is required, with opportunities to contribute to process improvements.