Australian-Hours Admin & Technician Support Coordinator

iConnect Project Outsouce Services; Metro Manila; On-site; PHP 30,000 - 45,000; Full time

Job summary

iConnect Project Outsouce Services in Manila is seeking an Administrative Support / Customer Service Coordinator to join our Australian client-facing team.

The role blends administrative work, data entry, and technician coordination, with hours 6:00 AM to 3:00 PM Manila time, Monday to Friday, to align with Australian business hours, office-based.

Start ASAP and collaborate with Manila and Australian teams to deliver prompt, professional support.

Qualifications

• High school diploma or equivalent is required.
• Bachelor's degree in Business Administration, Office Administration or related field is an advantage.
• Experience with Australian clients or international coordination is a plus.
• Excellent English communication, both spoken and written.

Responsibilities

• Answer incoming calls from technicians and provide prompt and professional assistance.
• Coordinate with technicians and the Australian team regarding work requests and schedules.
• Provide general administrative support to the Australian team.
• Perform accurate data entry and update records and databases.
• Assist with completing missing information in reports and records.
• Maintain accurate and organized documentation.
• Follow up on outstanding information and coordinate with team members.
• Handle routine administrative tasks and support day-to-day operations.
• Communicate professionally with internal teams and external contacts.
• Escalate issues to the appropriate team member when necessary.
• Perform other administrative duties as assigned.

Skills

Customer service

Data entry

Administrative support

English communication

Education

High school diploma or equivalent

Bachelor's degree (advantage)

Job description

iConnect Project Outsouce Services in Manila is seeking an Administrative Support / Customer Service Coordinator to join our Australian client-facing team.

The role blends administrative work, data entry, and technician coordination, with hours 6:00 AM to 3:00 PM Manila time, Monday to Friday, to align with Australian business hours, office-based.

Start ASAP and collaborate with Manila and Australian teams to deliver prompt, professional support.