AU Credit/Collections Controller (Office-based; Eastwood Quezon City)

Outsourced Quality Assured Services Inc. (ISO Certified); Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Outsourced.ph in Manila, Philippines is seeking an Accounts Receivable / Credit Control professional for onsite work at Eastwood City, Quezon City. The role focuses on collections, banking, and processing credit applications to support accounts receivable activities.

Responsibilities include contacting customers, updating ledger statuses, reviewing invoices, and coordinating with credit controllers and account managers to resolve disputes and ensure timely payments.

Qualifications

• Must have experience in AR and collections processes.
• Excellent written and verbal communication.
• Proficient with MS Office and data entry.

Responsibilities

• Handle AR and collections activities, including monitoring ledgers.
• Coordinate with credit controllers and account managers to resolve disputes.
• Process banking entries and monitor payment postings daily.
• Respond to inquiries via email and phone while maintaining records.
• Maintain accurate notes and update customer maintenance to reflect status.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Team collaboration

Customer service

Tools

Microsoft Office Suite

Job description

About Us

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Goals and Objectives

Primary

• To provide quality customer service to the Accounts Receivable team in the areas of Collections, Banking, Credit Applications and other functions where required
• Collection of outstanding debts on assigned ledger
• Team player, work as part of a team and collaborate with colleagues, ability to engage well with colleagues, and other stakeholders within the business

Telephone Calls

• Action all incoming telephone and email communication in relation to the outstanding debts on the ledger
• If required transfer calls to the relevant Credit Controllers
• Respond to all phone messages left for you by customers or internal staff in a timely manner

Collections

• Action all outgoing telephone and email communication in relation to the outstanding debt on the assigned ledgers
• Respond to all phone messages left for you by customers or internal staff in a timely manner
• Respond to emails that relate to your ledger that have been received in a timely manner and in accordance with company policy
• Review debtor's Supply status and ensure the Supply statuses are maintained accurately
• Provide customers with adequate notification of No Supply (email alert or phone)
• Changing debtor's Supply status when required
• Revision of the ledger to ensure all outstanding invoices which are outside terms are actioned for collection by telephoning/emailing customers or getting details of disputes and raise query and supply to the Account Managers for resolution
• Escalation of queries/collection problems to the Credit Manager
• Ensure that all Notes are recorded in Customer Maintenance
• Monitor accounts for Reminder and Demand emails/ letters (utilise the client's email process)
• Use the Subscription Ledger Guide Action Process for collection of debt
• Recommend accounts for Notice of Intention to Sue emails/ letters
• Review orders on Hold and ensure release when required
• Ensure that Customer Information is current and reflect correct entity names, contact details, addresses and contact numbers
• Action all enquires received into the Accounts Inbox (••••@dickerdata.com.au)

Email Inbox/ Disputes

• Action all queries which are received through the Inbox
• The queries will be categorised

1. Remittance Advices - re-title with customer number and file
2. Copy Request
3. Statement Request
4. Order releases - release orders in conjunction with advice from Credit Controllers
5. Credit Card payment and releases
6. Trade References
7. Credit Requests - Pricing, Freight and Credit/Invoice rebill
8. Credit card payments and refunds
9. EFT Refunds
10. Account Applications

Banking

• Verify entries on bank statement/s to ensure correct allocation of payments received
• Processing of all payments received on the bank statement into appropriate system daily
• Carry out allocation of payments received to ensure the ongoing accuracy of customer accounts
• Processing of cheques for physical deposit to bank

Credit Applications (if required)

• Process Credit Applications in accordance with the National Credit policy
• Carry out mandatory credit checks on new credit applications as required and provide findings to National Credit Manager for assessment
• Refer applications to National Credit Manager for assessment and approval
• Process Credit Applications through Creditorwatch portal
• Update PPS Register through Creditorwatch portal
• Send emails to customers advising outcome of Credit Application
• Update notes in Customer Maintenance regarding outcome of application
• Scanning/Filing of Credit Applications
• Referral of requests for Credit Limit increases to Credit Manager

Additional Responsibilities

• Complete other tasks as requested by Credit Manager
• Take all reasonably practicable steps to maintain the health and safety of yourself and others, and to minimise risks
• Follow Dicker Data's policies, procedures and reasonable instructions at all times

Skills and Competencies:

• Strong level of written and verbal communication
• High degree of enthusiasm, flexibility and initiative
• Intermediate knowledge of Microsoft Office
• Relationship building skills.
• Proactive and able to manage multiple tasks effectively.
• Able to work well in a team as well as independently.

Work Schedule (Dayshift)

• Monday to Friday 7AM-4PM/6AM -3PM ; Manila Time

Work Setup (Onsite)

• Full Time Onsite, Eastwood Quezon City

Additional information

• AR and Credit Control
• Collections