ATM-Operators - Pawane

Aiviue; Hinoba-an; On-site; PHP 180,000 - 240,000; Full time

Job summary

Clear Secured Services Limited seeks a vigilant cash operations associate responsible for withdrawal, loading, and FLM resolution to meet SLA targets. The role includes planning daily routes, handling cash pickups, and documenting deposits with Route Leader approvals.

The position requires at least 2 years in a similar role and a 12th pass or higher education qualification; internal call center exposure for FLMs is a plus, with on-site duties in the Philippines.

Qualifications

• 12th pass required.
• Total experience of 2+ years in a similar kind of role.
• Internal – Call Center – for FLMs

Responsibilities

• Responsible for performing withdrawal, loading and FLM call resolution to ensure fulfillment of SLA.
• Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader.
• Pick-up cash based on bank wise indent and denomination.
• Prepare cash receipt and take approval from Route Leader.

Skills

Cash handling

2+ years experience

Call center support

Education

Undergraduate / Bachelors Degree (UNDERGRADUATE)

Job description

About CompanyClear Secured Services LimitedPosition OverviewResponsible for performingwithdrawal, loading and FLM call resolution to ensure fulfillment of SLA Main ResponsibilitiesOPERATIONAL

Main Responsibilities

• Responsible for performingwithdrawal, loading and FLM call resolution to ensure fulfillment of SLA


• ATM•Prepare Daily Route Plan (DRP)
  
  for withdrawal and loading, in consultation with Route Leader


• Pick-up cash based on bank wise
  
  indent and denomination


• Prepare cash receipt and take
  
  approval from Route Leader


• Complete allocated site visits
  
  for loading or EOD on daily basis


• Resolve the FLM (First Level
  
  Maintenance) issues within TAT


• Punch all the required entries in
  
  Android device timely and accurately such as - withdrawal, loading, EOD, FLM


• Punch the counter entry in CBS
  
  and submit the same to Route Leader


• Inform Route Leader in case of
  
  any issue and enter the same in Android device


• Submit the return cash to vault,
  
  in cases when loading could not happen due to unavoidable circumstances


• Prepare CBR (Cash Balance Report)
  
  when mandatory as per SLA (e.g. for HDFC bank) and submit to Route
  
  Leader


• Coordinate with the Reports team,
  
  as required, for mandatory customer reports


• CIT•Collection of CIT bags, scratch
  
  cards, seal from Route Leader


• Enter all CIT pick-up related
  
  updates in Android


• Pick-up cash from beat customers


• Deposit the cash in bank for same
  
  day pick up or in the vault for next day


• Handover the deposit slip for
  
  next day basis SLA


• Coordinate with the customers for
  
  cash availability for cash pick-up

Job Requirements & Qualification

QUALIFICATION12th pass requiredEXPERIENCE Total experience of 2+ years in

similar kind of role

INTERNAL•Call Center – for FLMs

Education

Undergraduate / Bachelors Degree(UNDERGRADUATE)

Qualifications

12th Pass /Graduate

Skills

• Competencies