Associate Webcast Producer (Night Shift)

Equiniti; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Equiniti in Makati, Philippines, is seeking a Management Level H to oversee live production of webcasts, recordings and trainings for Notified Streaming Products. You will learn the live webcast workflows and coordinate with clients to ensure sessions run smoothly.

The role requires strong communication, multitasking, and hands-on use of Microsoft Office and Adobe tools. You will support presenters, troubleshoot issues, and provide post-event feedback to improve future sessions.

Qualifications

• Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements
• 1-2 years of webcasting, video production or related content production
• 1 year of project coordination experience desirable
• Strong communication skills, verbal and written; multi-lingual a plus
• Strong organization skills and ability to multi-task
• Knowledge of Microsoft Office Suite required
• Knowledge of Adobe Suite desirable
• Strong understanding of computer hardware and AV peripherals
• Basic understanding of networking and IT systems desirable
• Video Encoding and Live Streaming knowledge desirable
• Familiarity with Investor Relations and Earnings-related events is a plus
• Familiarity with Microsoft Teams Town Hall, Zoom Webinar/Events is a plus

Responsibilities

• Act as the main point-of-contact for live production of webcasts, recordings and live trainings
• Learn and stay current with live webcasting aspects of Notified streaming products
• Understand workflows related to Notified platforms and apply them for client sessions
• Collaborate with Webcast Managers to fulfill client requests
• Troubleshoot issues quickly and decisively during sessions
• Provide high-level customer support during live webcast sessions
• Process webcast media to client specifications after live events
• Provide feedback on the status of ongoing and completed events
• Support configuration and other projects as needed
• Maintain compliance with operational processes and service standards

Skills

Communication

Organization

Multilingual

Customer service

Project coordination

Education

Bachelor's degree in Communications/Film/Marketing or related field

Tools

Microsoft Office

Adobe Suite (Photoshop, Illustrator, Dreamweaver)

Job description

Management Level H

Essential Duties

• Act as the main point-of-contact for the live production of webcasts, recordings and live trainings for Notified Streaming Products
• Learn and stay current with the live webcasting aspects of all Notified streaming products
• Understand workflows related to Notified platforms and all webcasting types
• Employ those workflows as appropriate for client sessions
• Work with Webcast Managers to ensure all client requests are fulfilled
• Use platform knowledge to troubleshoot issues quickly and decisively
• Escalate problems quickly and accurately
• Provide a high level of customer support during live webcast sessions, focusing on client needs and building a rapport with speakers and client stakeholders
• Process webcast media to client specifications after live webcasts conclude
• Provide detailed feedback about the status of ongoing and completed events
• Help to support configuration and other projects as needed

Minimum Qualifications

• Bachelor's Degree from accredited college or university in Communications, Film, Marketing or a related field. Experience in similar position may be substituted for educational requirements
• 1-2 year of webcasting, video production or other content or creative production
• 1 year of project coordination experience is desirable
• Strong communication skills, both verbal and written, multi-lingual is a plus
• Strong organization skills and the ability to multi-task
• Knowledge of Microsoft Office Suite required
• Knowledge of Adobe Suite of Applications (Photoshop, Illustrator, Dreamweaver) desirable
• Strong understanding of computer hardware and AV peripherals
• Basic understanding of networking and IT systems desirable
• Video Encoding Experience desirable
• Knowledge/Experience of Live Streaming / On-Demand Streaming desirable

Additional Qualifications

• Strong client-facing and customer service experience. Ability to manage multiple projects simultaneously.
• Strong troubleshooting and problem-solving skills.
• Experience supporting live virtual events, webinars, or webcasts.
• Familiarity with Investor Relations and Earnings-related events is a plus.
• Familiarity with Microsoft Teams Town Hall and Live Events, Zoom Webinar, and Zoom Events is a plus.

Additional Essential Duties

• Conduct presenter rehearsals and technical checks prior to live events.
• Maintain compliance with established operational processes, procedures, and service standards.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.