Associate Training Director - Insurance & Healthcare

Afni, Inc.; Quezon City; On-site; PHP 1,800,000 - 3,300,000; Full time

Job summary

Afni, Inc. is seeking an Associate Director of Learning Delivery for the Insurance & Healthcare Vertical. This role leads learning strategies, training operations, content governance, and capability-building initiatives to scale programs and ensure regulatory and quality compliance.

You will partner with Operations, Clients, Product Leaders, Quality, Workforce Management, Recruiting, and Learning Design to drive business outcomes and workforce readiness across accounts.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Proven leadership or peoplemanagement experience in a BPO or service environment.
• Experience in voice, language, or communication training.
• Strong analytical skills and data interpretation.

Responsibilities

• Lead learning and development strategies for Insurance & Healthcare verticals.
• Oversee training operations, content governance, and capability-building initiatives.
• Ensure training programs are scalable, compliant, and aligned with business goals.
• Partner with Operations, Clients, Product Leaders, Quality, WFM, Recruiting and Learning Design to drive outcomes.

Skills

Leadership

People management

Analytical skills

Training design

Interpersonal skills

Communication

Influence & inspire

Education

Bachelor's degree in communications/education/linguistics or related field

Tools

Call monitoring tools

Learning platforms

Coaching frameworks

Job description

The Associate Director of Learning Delivery for the Insurance & Healthcare Vertical is responsible for leading all learning and development strategies, training operations, content governance, and capability-building initiatives that support insurance and healthcare programs. This leader ensures training programs are scalable, compliant, operationally aligned, and capable of supporting both existing business and future growth opportunities.

The role serves as the single point of accountability for training performance across Insurance and Healthcare accounts, partnering closely with Operations, Clients, Product Leaders, Quality, Workforce Management, Recruiting, and Learning Design teams to drive business outcomes and workforce readiness.

Requirements:

Amenable to work onsite in Quezon City

Amenable to work on fixed night shift

Minimum of 4 years of BPO experience in a leadership or people management role.

Bachelor’s degree in communication, Education, Linguistics, or a related field (or equivalent experience).

Proven experience in voice, language, or communication training, preferably in a BPO or customer service environment.

Strong analytical skills with a patient, methodical approach to data interpretation.

Highly creative in developing training solutions and learning experiences.

Excellent interpersonal and communication skills, with the ability to lead, influence, and inspire.

Familiarity with call monitoring tools, learning platforms, and coaching frameworks is a plus.