Associate Trade Assurance Davao

RCBC; Davao City; On-site; PHP 350,000 - 500,000; Full time

Job summary

RCBC is seeking a field marketing and merchant relations professional in the Philippines to visit stores, verify POS operations, and train staff on payment acceptance. The role focuses on driving merchant activity, delivering excellent customer service, and supporting RCBC Installment events.

Ideal candidates have 2+ years in marketing and sales, strong communication skills, and proven experience in merchant acquiring. Willingness to travel beyond NCR is required.

Qualifications

• Graduate of any 4-year course preferably Marketing.
• With at least 2 years’ work experience in marketing and sales.
• With excellent written and oral communication skills.
• Has proven experience in merchant acquiring business.
• With creative selling skills.
• Knowledge of payment processing solutions and merchant acquiring services is an advantage.
• Able to meet sales targets and work independently.
• Willing to be assigned outside NCR.

Responsibilities

• Ensure excellent customer service and merchant rapport through regular face-to-face engagements and dedicated account support.
• Ensure POS terminals are working and operating at optimal efficiency during on-site visits.
• Direct merchant engagement to conduct store visits, verify terminal operations, and train staff on Card and QR payment acceptance.
• Achieve merchant activity targets and maintain strong merchant relationships to support sales and operations.
• Assist in marketing-related events/exhibits related to RCBC Installment or special merchant events.
• Assess merchant needs on-site and forward technical, account, or financial concerns to the appropriate internal channels.

Skills

Merchant acquiring

Sales targets

Communication skills

Marketing

Independent work

Education

4-year degree (Marketing preferred)

Job description

Job Description:

Job Purpose

• Ensures excellent customer service and merchant rapport through regular face-to-face engagements and dedicated account support (or via call-outs/phone interactions when face-to-face visits cannot be conducted due to unforeseen circumstances).
• Ensures that Point-of-Sale (POS) terminals are working and operating at optimal efficiency during on-site visits.
• Responsible for direct merchant engagement to conduct store visits, verifies terminal operations, conducts orientations for Card and QR payment acceptance procedures, delivers official updates, and trains store staff.
• Responsible for achieving merchant activity targets, maintaining excellent customer rapport, ensuring proper merchandising displays, and fostering strong relationships to support merchant sales and operational efficiency.
• Assists and participates in any marketing-related events/exhibits related to RCBC Installment or special merchant events.
• Assesses merchant needs on-site and endorse technical, account, or financial concerns to the appropriate internal support channels.

Job Requirements

• Graduate of any 4-year course preferably Marketing
• With at least 2 years’ work experience in the field of marketing and sales
• With excellent written and oral communication skills
• Has proven experience in merchant acquiring business
• With creative selling skills
• Knowledge of payment processing solutions and merchant acquiring services is an advantage
• Able to meet sales targets and work independently
• Willing to be assigned outside NCR