Associate Solutions Engineer

ABS-CBN Corporation; Quezon City; On-site; PHP 600,000 - 840,000; Full time

Job summary

ABS-CBN Corporation is seeking a dedicated AI/Chatbot Support role in the Philippines. You will manage and optimize prompts, design structured prompts, and monitor performance across multiple platforms.

The role involves troubleshooting, A/B testing, and maintaining thorough documentation to support evolving automation solutions. Qualified candidates have 1–2 years in chatbot-related roles, a degree in IT/CS/Engineering, and familiarity with REST/JSON and Generative AI tools.

Qualifications

• Bachelor’s degree or equivalent in IT/CS/Engineering or related field.
• 1–2 years of experience in chatbot platforms or similar technical roles.
• Experience with application support, system integration, or related work.

Responsibilities

• Manage and optimize AI prompts and conversation flows.
• Design structured prompts to improve response accuracy and quality.
• Monitor chatbot performance, logs, and dashboards.
• Troubleshoot issues such as misclassifications and response inaccuracies.
• Perform A/B testing and continuous improvements based on interaction data.
• Maintain documentation (flows, prompts, configurations).
• Assist in API integrations and backend connections.
• Collaborate with IT, CX, and Product teams for solutions.

Skills

Chatbot platforms

Dialog flow configuration

APIs & REST/JSON

NLP/NLU concepts

Scripting (JavaScript)

Generative AI tools (GPT, Azure OpenAI

Education

Bachelor’s degree in information technology, Computer Science, Engineering, or any related field

Tools

REST

JSON

Job description

Key Responsibilities

• Manage and optimize AI prompts and conversation flows

• Design structured prompts to improve response accuracy and quality

• Monitor chatbot performance, logs, and dashboards

• Troubleshoot issues such as misclassifications, drop-offs, and response inaccuracies

• Perform A/B testing and continuous improvements based on interaction data

• Maintain documentation (flows, prompts, configurations)

• Support in building and configuring dialog flows and automation logic

• Assist in API integrations and backend connections

• Perform advanced troubleshooting and root cause analysis

• Support chatbot deployment across multiple platforms and channels

• Collaborate with IT, CX, and Product teams for solution enhancements

• Assist in basic development tasks (scripts, configurations)

Qualifications

Education

• Bachelor’s degree in information technology, Computer Science, Engineering, or any related field

Experience

• At least 1–2 years of experience in:

  • Chatbot platforms / Conversational AI

  • Application support, system integration, or similar technical roles

Technical Skills

• Working knowledge of Conversational AI / chatbot platforms

• Experience in:

  • Dialog flow configuration

  • API integrations (REST, JSON)

• Knowledge of NLP/NLU concepts

• Basic scripting knowledge (JavaScript or similar)

• Familiarity with Generative AI tools (GPT, Azure OpenAI) is an advantage

• Basic understanding of system architecture and backend integrations

Core Competencies

• Strong analytical and problem-solving skills

• Ability to review and interpret chat data and performance metrics

• Detail-oriented with strong documentation skills

• Good communication and collaboration skills

• Ability to work in a fast-paced and evolving technical environment

• Willingness to learn and adapt to new AI and automation technologies

• Ability to handle both operational and technical responsibilities

• Experience working with cross-functional teams is a plus