Associate Professional, Account Activation & Onboarding

Ingram Micro; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

Ingram Micro in the Philippines is seeking an Associate Professional, Technical Support to join our Sales Journey team. You will handle email and customer interactions for activation and onboarding, coordinating with sellers and partners to ensure smooth onboarding and support.

The role requires BPO experience, strong Excel reporting skills, and excellent English communication. You’ll work days and nights on a shifting schedule with monthly RTO expectations, contributing to revenue and customer

Qualifications

• College graduate or equivalent, with 5 years relevant experience.
• At least 4 years of BPO experience in onboarding, renewals, or customer service.
• Background in supply chain or IT distribution preferred.
• Proficient in MS Excel for reporting and tracking.
• Strong time management and organizational skills.
• Good to average English communication skills.
• Willing to work shifting schedule (days and nights) with 10 days RTO per month.

Responsibilities

• Provide email and customer support for account activation and onboarding
• Coordinate with sellers and partners to ensure smooth onboarding and support
• Follow up on contracts to drive revenue and ensure timely processing
• Manage quote renewals for software/license renewals
• Collaborate with internal teams to support sales operations and customer experience

Skills

English communication

Time management

Organizational skills

Onboarding

Customer service

Education

College graduate with any course

High School Diploma

Tools

MS Excel

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are looking for a detail-oriented and proactive Associate Professional, Technical Support to join our Sales Journey team. This role supports both email and customer interactions, focusing on account activation, onboarding, and coordination with sellers and partners. The ideal candidate will have a background in sales support or experience in sales-related functions, particularly within the tech industry.

Job Responsibilities:

• Provide email and customer support for account activation and onboarding


• Coordinate with sellers and partners to ensure smooth onboarding and support


• Follow up on contracts to drive revenue and ensure timely processing


• Manage quote renewals for software/license renewals


• Collaborate with internal teams to support sales operations and customer experience

Qualifications:

• College graduate of any course; or High School Diploma (but should have at least 5 years functional experience)


• Mut have at least 4 years BPO experience with Onboarding new customers, Renewals, Customer Service, or other related roles


• Background in supply chain or IT distribution is highly preferred


• Experienced with MS Excel for reporting and tracking


• Strong time management and organizational skills


• Average to Good English communication skills


• Willing to work on shifting schedule (dayshift & night shift) and 10 days RTO/monthly