Associate Process Manager, Global End-User IT Support

eClerx LLC; Manila; On-site; PHP 669,600 - 1,004,400; Full time

Job summary

A technology services company in Metro Manila is seeking an Associate Process Manager to lead end-user technology support operations. The ideal candidate will have 8-10 years of IT experience, with a strong background in 24x7 operations and leadership skills. Responsibilities include overseeing service delivery, ensuring compliance with IT standards, and driving improvements in customer service. This role offers the opportunity to work in a dynamic environment focused on excellence in IT service.

Qualifications

• 8-10 years of IT experience with at least 2 years in a leadership role.
• Proven management of 24x7 IT operations.
• Strong understanding of ITIL practices and endpoint management.

Responsibilities

• Lead end-user technology support operations.
• Oversee Service Desk and desktop support.
• Enforce IT policies and compliance standards.

Skills

Leadership skills

Problem-solving abilities

Excellent communication

Adaptability

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ServiceNow

ITIL

Jira

Job description

A technology services company in Metro Manila is seeking an Associate Process Manager to lead end-user technology support operations. The ideal candidate will have 8-10 years of IT experience, with a strong background in 24x7 operations and leadership skills. Responsibilities include overseeing service delivery, ensuring compliance with IT standards, and driving improvements in customer service. This role offers the opportunity to work in a dynamic environment focused on excellence in IT service.