Associate, Patient Relations

Energy Development Corporation; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare support

Job summary

Asian Eye Institute in the Philippines is seeking a Patient Coordinator to manage patient inquiries, schedule appointments, and support billing and cashiering activities. The role ensures smooth patient flow, accurate documentation, and coordination of preoperative requirements for surgeries, while keeping patients informed about charges.

The position emphasizes patient safety, service excellence, and collaboration with a medical team recognized for Harvard-trained specialists and international

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage patient inquiries and coordinate appointments.
• Basic documentation and reporting capabilities.
• Willingness to assist in billing and cashiering tasks as needed.
• Attention to accuracy in medical scheduling and patient information.

Responsibilities

• Facilitate internal and external flow of communication by receiving patients and guests.
• Handle inquiries, schedule appointments, and confirm bookings.
• Assist patients with inquiries and provide information.
• Act as backup in billing and cashiering functions.
• Monitor AR aging and settlement reports for card payments.
• Ensure patient safety by communicating preparation needs before surgery and coordinating preoperative activities.
• Inform patients about charges for surgeries and coordinate with the team.

Job description

Eye your future with us. Work, learn and collaborate alongside top caliber professionals who have years of experience and knowledge hailing from diverse backgrounds.

1. Responsible for facilitating the internal and external flow of communication through the effective receiving of patients and guests, documentation, reporting, and processing of requests for appointments.
2. Responsible for inquiry handling, appointment scheduling, and confirmation.
3. Provides assistance to the patient with any inquiry.
4. Act as a backup in the billing and cashiering function.
5. Monitoring of the AR aging report.
6. Monitoring of the settlement report for credit card payment.
7. Responsible for ensuring patient safety by communicating to them their preparation needs before the surgery as well as satisfy every clinical need by conducting preoperative eveluation, documentation and scheduling.
8. Responsible for ensuring patients are accurately informed about charges for surgeries.
9. Refer to JDs of Patient Benefits and Surgical Coordinator

About Us:

The Asian Eye Institute is a world-class ambulatory eye care center that provides specialized medical services for a full range of eye diseases and visual disorders. We have served over 90,000 local and foreign patients and we do over 50,000 consultations and 4,000 surgeries in a year. Our highly competent and efficient core team comprises of eye specialists, all fellowship-trained at Harvard Medical School. Our Core Values is the Heart of What We Do Our core values guide what we do and who we hire. We share values that bring us together and allow us to work effectively towards our common goal. These values guide our business and our brand. As our company continues to evolve and grow, these five core values remain constant: Patient Focus Excellence and Professionalism Ethics and Integrity Teamwork Passion and Commitment Our Team Work and learn alongside a medical team recognized both here and abroad as leaders and key resources in their respective fields. Our dedicated core team of specialists is trained at reputable institutes, such as the Harvard Medical School and is assisted by competent medical staff. To make sure that our medical team can focus on the day to day operations, our management team works hard behind the scenes to make sure everything is running efficiently. Collaborate and be trained by top caliber professionals from different fields who have years of experience and knowledge hailing from diverse backgrounds.

Recognition

Accreditation Canada Platinum - the first ambulatory health facility in the Philippines to have international health care accreditation for delivery of quality and patient safety. ISO 9001, ISO 14001, OHSAS 18001: for quality, environment, safety & health - the first ambulatory health care facility to be awarded. Consistent Reader's Digest Trusted Brand Awardee Envision a bright career with us!