Associate, IT

Energy Development Corporation; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

13th-Month Pay

Regular Dayshift 14th-Month Pay

Eye Treatment Benefit including depend

Eyewear/Optical Benefits and Discounts

Perfect Attendance Incentive

HMO Coverage

Life Insurance

Paid Vacation Leaves convertible to现金

Paid Sick Leaves convertible to cash

Sponsored trainings and certifications

Performance-based Increase

Retirement Benefit

Job summary

Asian Eye Institute in the Philippines is seeking a full-time IT End User Support Associate to provide first-level technical support and ensure uninterrupted IT operations. You will monitor IT systems, safeguard data security, execute backups, and contribute to disaster recovery planning.

Responsibilities include handling first-line inquiries, documenting issues, and collaborating with internal stakeholders.

Qualifications

• Bachelor’s degree in IT-related fields as stated.
• At least 2 years of IT/telecommunications experience with IT service delivery exposure.
• Able to communicate effectively and work with teams.

Responsibilities

• Provide first-level IT end-user support to resolve issues and ensure productivity.
• Document and track issues, escalate when needed, and suggest preventative improvements.
• Support asset and systems management, backups, and incident response.
• Participate in IT projects and ensure compliance with standards.

Skills

Analytical thinking

Strong communication

Time management

Education

Bachelor's degree in Information Technology / Computer Science / Computer Engineering or IT-related courses

Job description

About the Role

We are looking for a full‑time IT End User Support Associate to provide first‑level technical support to resolve user issues and ensure uninterrupted IT operations. The role involves monitoring and maintaining IT systems, safeguarding data security, executing backup policies, and participating in disaster recovery planning. Additionally, the role supports IT‑related projects and contributes to enhancing the overall IT service experience through effective troubleshooting, communication, and compliance with organizational standards.

I. END-USER SUPPORT

Provides first‑level support, whether in person or remotely, addressing digital or IT technical questions, user requests, and system issues to ensure timely resolution and uninterrupted productivity. Documents and tracks user issues and their resolutions, escalating complex problems to higher levels of support when necessary. Collaborates with end‑users and stakeholders to identify recurring issues and propose preventative measures or system improvements.

II. ASSET AND SYSTEMS MANAGEMENT

Maintains an inventory of software and hardware assets, including firewalls, network components, and workstations, ensuring accurate documentation and reporting of system gaps. Supports the team leader in optimizing workstations and systems for end‑users, coordinating with other departments or vendors to resolve identified gaps. Conducts periodic system checks to ensure systems, platforms, and devices operate optimally and securely.

III. PROJECT PARTICIPATION AND IMPLEMENTATION

Assists in the planning and execution of IT‑related projects, sharing IT expertise and coordinating with internal and external stakeholders. Adheres to agreed project deliverables and timelines, ensuring smooth implementation and successful post‑project transitions. Collaborates with vendors and other teams to ensure project outcomes align with organizational goals.

IV. DATA SECURITY AND INCIDENT MANAGEMENT

Monitors IT assets and systems for security threats, responding promptly to potential breaches and escalating incidents to the IT Head. Ensures daily execution of backup policies for all systems, verifying successful completion through reporting tools and coordinating with vendors for unresolved issues. Participates in disaster recovery planning and simulations, contributing to the preparation and execution of processes to resume IT operations during interruptions. Works with compliance, risk management, and audit teams to maintain and update IT security measures in alignment with feedback and assurance findings.

V. SECURITY AWARENESS AND TRAINING

Conducts regular awareness programs on digital security threats, updating employees on potential risks and preventive measures. Promotes a culture of security by ensuring operational teams understand and adhere to best practices for safeguarding systems and data.

VI. IT CONTINUOUS IMPROVEMENT

Identifies opportunities to enhance IT support processes and systems, contributing to greater efficiency and user satisfaction. Proactively suggests and implements improvements to strengthen the organization’s IT environment and align with evolving operational needs.

Qualifications

• Must have at least completed a Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or IT-related courses.
• Must have at least two (2) years of experience in the IT or telecommunication industry with Relevant and strong exposure to IT service delivery.
• Must exhibit strong analytical thinking to evaluate technical challenges and develop actionable solutions.
• Able to demonstrate effective communication skills to collaborate with team members and convey complex technical concepts clearly.
• Able to manage time effectively with prioritization and multi‑tasking skills, ensuring deadlines and service levels are met.

Benefits and Perks

• Government‑mandated / Statutory Benefits, including 13th‑Month Pay
• Regular Dayshift 14th‑Month Pay
• Eye Treatment Benefit including dependents
• Eyewear/Optical Benefits and Discounts including dependents
• Perfect Attendance Incentive
• HMO Coverage
• Life Insurance
• Paid Vacation Leaves convertible to cash
• Paid Sick Leaves convertible to cash
• Sponsored trainings and certifications for professional development
• Performance‑based Increase (from Annual Performance Review)
• Retirement Benefit

Your Commitment to Diversity, Equity, and Inclusion

Asian Eye is committed to creating an organization and promoting a culture that both respect each human person’s uniqueness and foster and maintain a work environment where each colleague feels valued and supported. Promoting diversity means understanding that each individual is unique; to recognize and respect individual differences and invest in creating and enforcing an inclusive, safe, and engaging work environment. In managing our relationships with our people, Asian Eye will promote diversity by adopting the following measures in accordance with related laws.

About Us

The Asian Eye Institute is a world‑class ambulatory eye care center that provides specialized medical services for a full range of eye diseases and visual disorders. We have served over 90,000 local and foreign patients and we do over 50,000 consultations and 4,000 surgeries in a year. Our highly competent and efficient core team comprises of eye specialists, all fellowship‑trained at Harvard Medical School.

Our Core Values

Our core values guide what we do and who we hire. We share values that bring us together and allow us to work effectively towards our common goal. These values guide our business and our brand. As our company continues to evolve and grow, these five core values remain constant:

• Patient Focus
• Excellence and Professionalism
• Ethics and Integrity
• Teamwork
• Passion and Commitment

Our Team Work and learn alongside a medical team recognized both here and abroad as leaders and key resources in their respective fields. Our dedicated core team of specialists is trained at reputable institutes, such as the Harvard Medical School and is assisted by competent medical staff. To make sure that our medical team can focus on the day to day operations, our management team works hard behind the scenes to make sure everything is running efficiently. Collaborate and be trained by top caliber professionals from different fields who have years of experience and knowledge hailing from diverse backgrounds.

Recognition Accreditation Canada Platinum - the first ambulatory health facility in the Philippines to have international health care accreditation for delivery of quality and patient safety. ISO 9001, ISO 14001, OHSAS 18001: for quality, environment, safety & health - the first ambulatory health care facility to be awarded. Consistent Reader's Digest Trusted Brand Awardee.