Associate Customer Support

ISSI Corp; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid Time Off

Team Building & Recreation

Complimentary Meals & Snacks

Competitive Compensation

14th Month Pay

HMO for healthcare

Job summary

A customer service company in the Philippines is seeking a Customer Support Associate to join their friendly team. In this role, you will be responsible for helping customers resolve issues and ensuring their satisfaction through excellent communication and problem-solving skills. Candidates should have a minimum of 2 years’ experience in BPO or customer service, with strong customer service skills valued. The company offers competitive compensation, paid time off, and additional perks to support your well-being.

Qualifications

• Minimum of 2 years BPO/Customer Service experience preferred.
• Strong customer service skills required.
• Background in insurance/financial accounts is an advantage.
• With strong customer service skills.

Responsibilities

• Handle inbound calls from policy members with professional telephone etiquette.
• Ensure inquiries are resolved using designated systems and processes.
• Meet agreed service levels without sacrificing quality.
• Ensure that schedule adherence (shift schedule and off the phone schedules) is followed and escalate any issues to immediate supervisor pertaining to phone activities.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties (e.g. Confidentiality, Anti‑Fraud, etc.). Remain compliant with the relevant business, regulatory and legislative requirements (e.g. HIPAA).
• Attend training sessions and develop capabilities as required by the management.

Skills

Communication

Problem-Solving

Resilience and Adaptability

Administrative Work

Education

At least 2nd year college level

BPO/Customer Service experience 2+ years

Insurance/financial account background

Job description

Join ISSI Corp as a customer care champion.

As a Customer Support Associate, you will be the friendly voice of our company, helping customers resolve issues and ensuring their satisfaction. Come work at a growing company that offers great benefits and opportunities for advancement. We’re seeking an experienced and empathetic individual to join our team.

This role requires both patience and resourcefulness. You’ll need to listen actively, troubleshoot effectively, and find creative solutions. We expect you to be proactive and have a passion for helping others. Excellent communication and problem‑solving skills are essential for success.

Key Skills

• Communication
• Problem‑Solving
• Resilience and Adaptability
• Administrative Work

Responsibilities

• Handling inbound calls from policy members, provider and producers with the utmost care, requiring professional telephone etiquette and excellent listening and problem‑solving skills.
• Ensure that all inquiries are resolved utilizing the designated systems and processes presented during the initial training period. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Ensure that KPI’s agreed on service levels (SLAs) are met without sacrificing the quality of service provided.
• Ensure that schedule adherence (shift schedule and off the phone schedules) is followed and escalate any issues to immediate supervisor pertaining to phone activities.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties (i.e. Confidentiality, Anti‑Fraud, etc.). Remain compliant with the relevant business, regulatory and legislative requirements (i.e. HIPAA).
• Attend training sessions and develop capabilities as required by the management.

Must Have

• At least 2nd year college level (preferred but not required)
• With a minimum of 2 years BPO/Customer Service experience (preferred but not required)
• Background in insurance/financial account is an advantage
• With strong customer service skills

Nice to Have

• Background in insurance/financial account is an advantage
• Willing to work in shifting schedules/night shift

We believe in recognizing and rewarding your hard work.

Here's a glimpse of what you can expect when you join our team:

Paid Time Off

Maintain a healthy work‑life balance
with generous paid time off.

Team Building & Recreation

Connect with colleagues through sports activities, team‑building events, and regular social gatherings.

Complimentary Meals & Snacks

Stay energized and focused with free meals, snacks, and drinks throughout your workday.

Competitive Compensation

We offer an attractive salary package
commensurate with your skills and experience.

14th Month Pay

As a token of our appreciation, enjoy a
14th‑month bonus upon regularization.

Your well‑being is our priority. We provide HMO to ensure you have access to quality healthcare.