Associate Customer Service Representative

ON Semiconductor; Carmona; On-site; PHP 279,000 - 391,000; Full time

Job summary

ON Semiconductor is seeking a customer service-oriented professional in Cavite, Philippines to interface with external customers and ensure timely processing of orders. The role emphasizes maintaining customer satisfaction and collaborating across departments to resolve inquiries and complaints.

The successful candidate will handle correspondence and requests independently, while adhering to company rules and protocols designed for exceptional service delivery.

Qualifications

• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups to ensure requests are handled properly and in a timely manner.
• Independently address correspondence and handle complaints and requests.

Skills

Customer service

Order processing

Communication

Job description

• Primary interface of onsemi to external customers and vise versa.
• Provide customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
• Independently answer correspondence and handle complaints and requests.
• Comply with Customer Service business rules, techniques, and protocols.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.