Associate Content Specialist

Kajabi; Philippines; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO coverage

Company Funded Mental Health Resources

Fitness Incentives Package

Wellness Perks

Job summary

Kajabi is seeking an Associate Content Specialist to write and maintain help center articles and curate knowledge base content for our AI support agent. You will collaborate with product and support teams to ensure accuracy and clarity, while growing skills across content formats.

The role is remote with occasional in-person collaboration at our Manila office up to 3 times a year, reporting to the Sr. Manager, Content & Education.

Qualifications

• 1 to 2 years of experience in a customer support, content, or documentation role.
• Strong writing skills and ability to translate technical details into clear, plain-language content.
• Curiosity about how AI support tools surface knowledge content.
• Comfortable learning new content and knowledge base tools.

Responsibilities

• Write and maintain help center articles following the style guide.
• Verify documented steps against the live product before publishing.
• Curate and organize knowledge base content for the AI support agent.

Skills

Strong writing skills

Customer support experience

Curiosity about AI tools

Detail-oriented

Willingness to learn

Education

Bachelor’s degree preferred

Tools

Knowledge base tools

Job description

Associate Content Specialist

The Associate Content Specialist supports the content that helps customers help themselves. The primary focus of this role is our help center: writing and maintaining the articles customers rely on, and curating the knowledge base that powers our AI support agent. It is an execution-focused growth role for someone building expertise in customer-facing content, with room to expand into other content types as skills develop and team needs evolve. This role reports to the Sr. Manager, Content & Education.

The Impact You’ll Make

Help Center Content

• Write and maintain help center articles following the established style guide, escalating ambiguous cases to a senior team member.
• Verify documented steps against the live product before publishing.
• Take on small to medium content tasks independently, and partner with senior team members on more complex or ambiguous rewrites.

Knowledge Base and AI Support

• Help curate and organize the knowledge base content that feeds our AI support agent, following guidance from senior team members.
• Flag cases where automated answers look incomplete or outdated for senior review and prioritization.

Content Maintenance

• Assist with auditing the content library for duplication and outdated information.
• Execute content lifecycle tasks such as retiring, merging, and updating articles as directed.

Cross-Content Contribution

• Partner with program managers and other content and education team members on the written components of their projects, such as scripts, outlines, and supporting articles.
• Build skills in additional content formats over time, with opportunities to contribute to other content types as team priorities shift.

Collaboration

• Work with product and support partners to confirm technical details before publishing.
• Raise questions and blockers early on unclear requirements.

Attributes for Success

• 1 to 2 years of experience in a customer support, content, or documentation role, with firsthand knowledge of common customer questions and pain points.
• Strong writing skills and a willingness to learn how to translate technical or product detail into clear, plain-language content.
• Curiosity about how AI support tools surface knowledge content.
• Comfortable learning new content and knowledge base tools.
• Detail-oriented, and responsive to feedback from senior team members and leadership.
• Interest in growing across multiple content formats over time.
• Bachelor’s degree preferred, or equivalent practical experience such as an internal transfer from a support role.

Kajabi Team Benefits Package

• Competitive full-time salary + bonus
• HMO coverage
• Company Funded Mental Health Resources
• Fitness Incentives Package
• Wellness Perks

How We Work Together

We let the type of work you do guide the collaboration style. That means we’re not always working in an office, but we continue to gather for key moments of collaboration and connection.

• For this remote role, occasional travel to our Manila office is expected for in-person collaboration up to 3 times a year.

Details

Location : Philippines (REMOTE)

Employment Type : Salaried Full Time

Work Schedule : 10:00 a.m.–6:30 p.m. Pacific Time

Department : Customer Experience

Training Bond Policy

This role includes a six-month probationary period. During this period, 10% of compensation will be withheld and released in full upon successful completion of probation.

Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.