Associate

Wipro; Compostela; On-site; PHP 180,000 - 240,000; Full time

Job summary

Wipro Limited in Cebu City, Philippines is seeking an Associate to provide effective technical support to the process and resolve client issues, escalating to meet SLAs.

The role requires good English communication, proficiency with MS Office, and willingness to work 24x7; experience with Yardi Voyager is a plus.

Qualifications

• College graduate or GED certificate or equivalent.
• English communication skills.
• Willing to work 24x7.
• Experience with customer service preferred.
• Experience with Yardi Voyager preferred.

Responsibilities

• Answer inbound calls from resident service line.
• Enter accurate information into Yardi or resident system.
• Diffuse and calm residents during incidents.
• Process renewals and record concessions.
• Log incidents and escalate to teams.
• Other duties as assigned by the manager as needed.

Skills

Customer service

MS Office

English language

Call center experience

Education

GED/College degree

Tools

Yardi Voyager

Job description

Associate

Company : Wipro

Job Type : Full Time

Cebu City, Philippines

Job Description - Associate

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Qualifications

College Graduate or General Educational Development (GED) certificate or equivalent in relevant work experience desired

With or without call center experience

Good communication in the applicable language (English)

Spoken skills & written skills

Willing to work 24x7

Customer service skills

Technical proficiency in MS office products required (Excel, Word, etc.)

Prefer to have experience using Yardi Voyager or similar property management program

Roles & Responsibilities

• Answer inbound calls from the resident service line to assist in answering questions about resident lockout, email change, late fee processing, card dispute, charge reversal and general concerns / issues
• Enter and ensure accurate information is input into resident collection system (i.e. phone number, email, proper spelling of resident names).
• Diffuse and calm residents that may have isolated incidents that need immediate attention to provide the highest quality of customer service.
• Process renewals when received. Enter all relevant data into Yardi; record any concession amounts if applicable due to a renewal promotion, record daily log for tracking of Tenant Ledger Adjustments ("TLAs") as they pertain to rent adjustments, credits, and concessions
• Incident logging and directing to respective teams
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need.

Mandatory Skills: Application Support Desk

Applications from people with disabilities are explicitly welcome.