Assoc Quality Systems Specialist - Japanese Language

MPI Medtronic Philippines, Inc; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

MPI Medtronic Philippines, Inc. is seeking an Associate Quality Systems Specialist to join the Regional Quality team in Taguig, Philippines.

You will handle end-to-end compliant information, coordinate follow-ups, and dispatch customer letters within the complaint handling process. The role requires a Bachelor’s degree and 0–2 years in a medical device quality or regulatory capacity, with English and Japanese communication proficiency (N4+).

Qualifications

• Bachelor’s Degree in any field is required.
• 0-2 years of relevant experience in Medical Device industry (Regulatory and Quality role).
• Able to communicate in both English and Japanese (N4 or above).

Responsibilities

• Entering incoming potential compliant information into designated complaint handling system.
• Executing attempts for follow-up information.
• Delivery customer letters.
• Other processes in complaint handling.

Skills

English

Japanese (N4+)

Education

Bachelor's degree

Tools

ISO 9001

ISO 13485

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Associate Quality Systems Specialist will be part of the Regional Quality team responsible for end-to-end compliant handling. This role will be located in BGC, Taguig City, Philippines. The process may include ones that requires translation English to Japanese, or Japanese to English. The role is expected to communicate with internal stakeholders located both in Japan and outside the country but within the organization. Majority of communication is being made by writing (such like email, Microsoft Teams), with regular team meetings held in Japanese.

Primary Responsibilities

• Entering incoming potential compliant information into designated complaint handling system
• Executing attempts for follow-up information
• Delivery customer letters
• Other processes in complaint handling

Required Qualifications

• Bachelor’s Degree in any field is required
• 0-2 years of relevant experience or related role within the Medical Device industry (Regulatory and Quality role)
• Able to communicate in both English and Japanese (N4 or above certification) as the role will require communication with stakeholders from Japan

Preferred Qualifications

• Good understanding of ISO Quality Management Systems (ISO 9001, 13485)
• Experience working in Medical device industry
• Related experience in Quality or Regulatory roles

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You’re shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.