Assoc Clin Sys Support Spec

ThermoFisher Scientific; Mexico; Hybrid; PHP 1,276,000 - 1,896,000; Full time

Benefits offered by this job

Learning and development programs

Comprehensive benefits package

Competitive salary

Flexible work culture

Global exposure

Job summary

Thermo Fisher Scientific in Mexico City is seeking a Clinical Systems Support professional to provide end-user support for clinical systems. You will collaborate with life-science, IT and operations teams to resolve incidents and maintain data quality.

The role suits individuals who communicate clearly in English, have strong problem-solving skills, and can adapt to shift work within a dynamic, global environment offering development opportunities and comprehensive benefits.

Qualifications

• Excellent English communication required.
• Proficient in MS Office, Windows and Internet applications.
• Strong problem-solving and organizational skills.
• Excellent customer service abilities.
• Willingness to work shifts.

Responsibilities

• Collaborate with life-science personnel to resolve clinical application issues.
• Work with Clinical, IT, and operations teams to address incidents and service requests.
• Perform administrative tasks like system access and privilege management.
• Ensure data quality by adhering to SLAs and KPIs.

Skills

English communication

MS Office

Windows & Internet

Problem solving

Organizational skills

Multitasking

Customer service

Shifts flexibility

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer.

We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

We are currently looking for a professional to join our Clinical Systems Support team in Mexico city, whose primary responsibility is to provide support for different clinical systems to end users.

This position is suitable for blind and partially sighted individuals.

Responsibilities:

• Collaborate with life-science personnel to resolve clinical application/system issues.

• Work with Clinical, IT, and operational teams to address incidents and service requests.

• Perform administrative tasks like system access and privilege management.

• Ensure data quality by adhering to SLAs and KPIs.

Qualifications:

• Excellent English communication skills.

• Proficient in MS Office, Windows, and Internet applications.

• Strong problem-solving and organizational skills and multitasking abilities.

• Exceptional customer service skills.

• Flexibility to work shifts.

What we offer:

• Learning and development programs.

• Comprehensive benefits package.

• Competitive salary.

• Flexible work culture.

• Collaborative and friendly environment.

• Global exposure and international assignments.

Our 4i Values:

Integrity – Innovation – Intensity – Involvement

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.