Trial Patient Payment Associate II

ThermoFisher Scientific; Mexico; Hybrid; PHP 2,478,000 - 4,089,000; Full time

Job summary

Thermo Fisher Scientific in the Philippines is seeking a Site Payments Associate II to provide administrative, reporting, contractual and financial support related to processing payments to investigative sites.

You will compile data, resolve issues, manage timelines, train study teams, and interact with sites and clients on payment matters, ensuring compliance with contracts and country regulations.

Qualifications

• High/Secondary school diploma or equivalent; Bachelor's degree preferred.
• Certificate may be required for technical roles.
• Minimum of 2 years' experience in a similar role or related field.

Responsibilities

• Compile data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.
• Ensure adherence to country-specific regulations which affect and impact ability to pay; manage payment timelines.
• Build and manage relationships with study sites and interface with clients for payment-specific issues.
• Respond to study-related escalations and resolve payment-related findings.
• Escalate project risks appropriately.
• Train study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
• May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.
• May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.

Skills

Organizational skills

Attention to detail

Multitasking

English communication

Data entry

Independent worker

Team collaboration

Education

High/Secondary diploma or equivalent

Bachelor's degree preferred

Certificate may be required

Tools

MS Word

Excel

CTMS

EDC

Financial systems

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Us as a Site Payments Associate II - Make an Impact at the Forefront of Innovation

As a Site Payments Associate II you will provides administrative, reporting, contractual and financial support to the department related to the processing of payments to investigative sites. The role involves data compilation, issue/risk resolution, and ensuring adherence to contractual guidelines and country regulations.

What You'll Do:

• Compile data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.
• Ensure adherence to country-specific regulations which affect and impact ability to pay. Manage payment responsibilities and workflow to meet contracted timelines and project deliverables.
• Build and manage relationships with study sites and interface, on occasion, with clients for payment-specific issues.
• Respond to study-related escalations and resolve payment-related findings.
• Escalate project risks appropriately.
• Train study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
• May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.
• May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.

Education & Experience Requirements:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferred
• Technical positions may require a certificate
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities:

• Solid organizational skills and strong attention to detail
• Capable of handling multiple timeline sensitive tasks efficiently and effectively
• Flexible and able to reprioritize workload to meet changing project needs
• Solid computer skills, proficient in MS Word and Excel; preferred experience using CTMS, EDC, or financial systems
• Capable of working independently and as a team member
• Sold communication skills, which includes English language (oral, written) and other languages would be an advantage (where applicable)
• Capable of extracting pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents
• Familiarity with ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all aspects of project implementation, execution, and closeout
• Capable of effectively analyzing project specific data/systems to ensure accuracy and efficiency.

Working Conditions and Environment:

• Exposure to high pressure, intense concentration needed
• Must pay constant attention to detail-visual, mental
• Must be able to multi-task constantly
• Frequent interaction with clients / associates required
• Long, varied hours required occasionally
• Travel and rotating shifts required on rare occasions

Why Join Us?

When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.