Clinical Systems Support Specialist — Global Impact

ThermoFisher Scientific; Mexico; Hybrid; PHP 1,276,000 - 1,896,000; Full time

Benefits offered by this job

Learning and development programs

Comprehensive benefits package

Competitive salary

Flexible work culture

Global exposure

Job summary

Thermo Fisher Scientific in Mexico City is seeking a Clinical Systems Support professional to provide end-user support for clinical systems. You will collaborate with life-science, IT and operations teams to resolve incidents and maintain data quality.

The role suits individuals who communicate clearly in English, have strong problem-solving skills, and can adapt to shift work within a dynamic, global environment offering development opportunities and comprehensive benefits.

Qualifications

• Excellent English communication required.
• Proficient in MS Office, Windows and Internet applications.
• Strong problem-solving and organizational skills.
• Excellent customer service abilities.
• Willingness to work shifts.

Responsibilities

• Collaborate with life-science personnel to resolve clinical application issues.
• Work with Clinical, IT, and operations teams to address incidents and service requests.
• Perform administrative tasks like system access and privilege management.
• Ensure data quality by adhering to SLAs and KPIs.

Skills

English communication

MS Office

Windows & Internet

Problem solving

Organizational skills

Multitasking

Customer service

Shifts flexibility

Job description

Thermo Fisher Scientific in Mexico City is seeking a Clinical Systems Support professional to provide end-user support for clinical systems. You will collaborate with life-science, IT and operations teams to resolve incidents and maintain data quality.

The role suits individuals who communicate clearly in English, have strong problem-solving skills, and can adapt to shift work within a dynamic, global environment offering development opportunities and comprehensive benefits.