Assistant Vice President - Quality

EXL Talent Acquisition Team; Pasay; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a senior leader to drive Quality Excellence for a large account or SBU across geographies. You will implement the quality management framework and oversee quality control and assurance improvements to deliver high performance and customer satisfaction.

You will manage a team of QCA professionals, govern processes and reporting, and push standardization across clients while contributing to business development and RFP/RFI responses from a quality perspective.

Qualifications

• Over 10 years of quality experience including Six Sigma and Lean.
• Total career experience of 15+ years.
• Experience leading quality excellence for large accounts or SBUs.

Responsibilities

• Lead quality excellence for a large account or SBU across geographies.
• Implement quality management framework and drive QA improvements.
• Govern processes, reporting, and standardization across clients.
• Support RFP/RFI responses from a quality perspective and share best practices.
• Set up quality compliance to meet ISO certifications.

Skills

Quality management

Six Sigma

Lean

Process improvement

Project execution

Quality assurance

Job description

• Job Role Quality-Quality Process - Transactional
• Experience (In Years) 15+

Job Description

The candidate will lead the Quality Excellence for a large account or a SBU for a specific geography, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical.

Responsibilities

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them

Qualifications

10 + years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution. Overall 15+ year work experience.